SHENIKIA DANIELS
Dallas,TX
Summary
Experienced in delivering exceptional customer service, adept at handling multiple tasks simultaneously, and proficient in claims handling. Possessing excellent oral and interpersonal communication skills, consistently striving to provide top-notch support to customers. Strong track record in ensuring customer satisfaction, committed to delivering efficient and effective solutions.
Overview
14
14
years of professional experience
Work History
Claims Specialist
State Farm
01.2020 - 01.2024
- Settled claims according to insurance policy provisions
- Access and analyze digital data from a variety of analytic tools
- Perform all file updates on system as directed by claim reps/team leader
- Input data entry correspondence into system, diaries information for claims reps and/or team leader, and prepares form letters.
Technical Support
Apple
01.2016 - 01.2020
- Troubleshooting software
- Receive inbound calls to process issues and/or difficulties encountered
- Defuse and resolve each inquiry in a courteous and timely manner.
Administrative Assistant
Health & Rehab
01.2010 - 01.2015
- Create and reconfigure client database
- Answered phones, greeted and assisted visitors, and basic office duties
- Request/manage records and prepare correspondence with detailed completion of forms.
Education
Certificate in Medical Transcriptionist -
Certificate in Claims-Newlines/Renewals/Property/Auto -
High School Diploma -
01.2007
Skills
- Claims
- Claims Processing
- Claims Investigation
- Verbal Communication
- Microsoft Office
- Coverage assessments
- Settlement determinations
- Compliance Management
- Policy Interpretation
- Claims analysis
- Documentation Review
- Estimate Preparation
- Time Management
- Decision-Making
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
References
Available upon request
Timeline
Claims Specialist
State Farm
01.2020 - 01.2024
Technical Support
Apple
01.2016 - 01.2020
Administrative Assistant
Health & Rehab
01.2010 - 01.2015