Monimar Arias

• Handle 60+ client interactions daily through phone, email, chat, and in-person communication, assisting with membership inquiries, appointment scheduling, billing questions, account updates, and service-related concerns.

• Coordinate radio advertising schedules across New York and Florida markets, reviewing airtime logs and vendor reports to verify contracted advertisements aired as scheduled and ensuring billing accuracy through collaboration with accounting teams.

• Maintain accurate client records by verifying government-issued identification, confirming contact information, updating customer profiles, and documenting account activity within company systems.

• Coordinate appointment reminders, follow-up communications, and client support requests across a multi-location salon network to ensure timely service and positive customer experiences.

• Investigate billing disputes, chargebacks, account discrepancies, and customer concerns by reviewing account history, transaction records, supporting documentation, and company policies to assist with resolution and revenue recovery efforts.

• Review and process chargeback-related documentation, helping support department goals for dispute management, documentation accuracy, and timely case responses.

• Monitor advertising activity across 50+ salon locations and multiple radio markets, tracking campaign performance, maintaining vendor communication, and assisting with scheduling adjustments when needed.

• Supported customer service operations during significant company expansion, helping maintain consistent service standards, account accuracy, and client communication as the organization expanded through multiple salon acquisitions.

• Assist with onboarding and training team members on customer service procedures, account verification processes, documentation standards, and daily operational workflows.

• Collaborate with management and cross-functional departments to resolve client concerns, support operational initiatives, and maintain efficient day-to-day service operations.

• Processed 100+ online and in-store pickup orders per shift, ensuring timely fulfillment, order accuracy, and adherence to service standards in a fast-paced retail environment.

• Assisted customers with product inquiries, order status updates, inventory availability, and issue resolution, delivering professional service across multiple communication touchpoints.

• Monitored and prioritized time-sensitive, high-volume order queues, coordinating with team members to meet fulfillment deadlines and maintain efficient workflow operations.

• Maintained inventory accuracy through cycle counts, stock verification, replenishment activities, and routine audits to support product availability and operational efficiency.

• Utilized inventory management and order processing systems to track merchandise, update order status, and ensure accurate documentation of fulfillment activities.

• Supported daily operations during peak business periods by balancing customer service responsibilities, order fulfillment demands, and inventory management tasks.

• Consistently met productivity, accuracy, and fulfillment performance expectations while contributing to overall department efficiency and customer satisfaction.

• Assisted 40+ clients weekly through phone, email, and online communication channels, providing support with product inquiries, order status updates, service requests, and account-related questions.

• Processed, verified, and tracked customer orders, ensuring accurate order entry, documentation, and timely coordination with vendors, suppliers, and shipping partners.

• Maintained detailed customer records by updating account information, documenting client interactions, tracking order activity, and ensuring data accuracy across internal systems.

• Coordinated order fulfillment and shipment tracking for customers nationwide, proactively communicating updates and resolving delivery or inventory-related issues.

• Resolved customer concerns, order discrepancies, and product-related inquiries by reviewing account history, researching solutions, and providing timely follow-up communication.

• Worked closely with vendors and fulfillment partners to monitor order status, address service issues, and ensure efficient processing of customer requests.

• Developed and maintained follow-up procedures for existing customers, strengthening client relationships and supporting repeat business through consistent communication and service.

• Managed multiple client requests simultaneously while maintaining accuracy, organization, and responsiveness in a fast-paced remote work environment.

• Assisted 80+ clients and job candidates daily through phone, email, and in-person interactions, providing support with applications, onboarding documents, employment inquiries, and status updates.

• Processed new hire paperwork, employment documentation, and candidate records while maintaining accuracy, confidentiality, and compliance with company policies and staffing requirements.

• Maintained and updated candidate profiles, verified personal information, documented application activity, and ensured records remained current within internal systems.

• Coordinated onboarding activities by communicating requirements, collecting documentation, tracking completion status, and guiding candidates through the hiring process.

• Responded to client and candidate inquiries regarding employment opportunities, application status, payroll-related questions, and onboarding requirements, escalating concerns when necessary.

• Managed high-volume administrative workflows while balancing competing priorities, maintaining organized documentation, and meeting service expectations in a fast-paced staffing environment.

• Collaborated with recruiters, hiring managers, and internal departments to ensure timely processing of candidate information and successful onboarding experiences.

• Consistently recognized for professionalism, responsiveness, and attention to detail while supporting daily staffing operations and candidate placement processes.