Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Rayoung Son

Carrollton,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

15
15
years of professional experience

Work History

Barista

Starbucks
Plano, TX
02.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Educational Consultant

Daekyo
Seoul, SOUTH KOREA
02.2016 - 11.2017
  • Observed classrooms to identify teaching needs and recommend improved instructional techniques to support
  • Evaluated and updated lesson plans to meet needs of learners
  • Published parent-facing, and online content to drive engagement in educational approaches
  • Picked and ordered instructional materials according to curriculum plans.
  • Performed detailed and comprehensive evaluations of teaching and support staff.

Cafe Assistant

Sansae Gongbang cafe
Yangpyoung, SOUTH KOREA
05.2008 - 12.2015
  • Restocked and cleaned up salad bar and stations regularly in line with cafe safety and appearance standards
  • Followed set recipes to prepare delicious food with consistent quality
  • Assisted in kitchen to support staff and meet customer demand
  • Cleaned glasses, dishes, and fountain equipment frequently to maintain professional appearance and food safety standards
  • Maintained clean and well-organized counter to attract customers.

Senior Flight Attendant

ASIANA AIRLINES
SEOUL
07.1994 - 04.2000
  • Conducted assignments promptly and professionally and acted as positive member of team
  • Consistently received 90% positive feedback from passenger and flight crew survey
  • CPR and First Aid Certified
  • Prepared and served drinks, snacks, and meals and processed sales for alcohol and other paid services
  • Cared for passengers in need of special assistance and accommodated individual requests
  • Verified the proper levels of food, beverages, and other supplies in the cabin prior to passenger loading
  • Followed established guidelines and procedures.

Education

Bachelor of Science - FOOD AND NUTRITION

MYONGJI UNIVERSITY
Seoul , South Korea
02.1995

Skills

  • Public safety and security
  • Customer relations
  • Relationship Building
  • Customer service
  • Food and beverage service
  • Coordinate emergency
  • Response
  • Inventory supplies
  • Administer first aid
  • Multitasking
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Responding to Difficult Customers

Languages

Korean
Native or Bilingual

Timeline

Barista

Starbucks
02.2022 - Current

Educational Consultant

Daekyo
02.2016 - 11.2017

Cafe Assistant

Sansae Gongbang cafe
05.2008 - 12.2015

Senior Flight Attendant

ASIANA AIRLINES
07.1994 - 04.2000

Bachelor of Science - FOOD AND NUTRITION

MYONGJI UNIVERSITY

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Rayoung Son