Twandolyn Hoskin
Lafayette,IN
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Access Representative III
Medical Clinic Of Houston
Houston, TX
06.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Patient Access Representative II
Kelsey Seybold Cancer Ctr
Houston, TX
06.2020 - 06.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Patient Access Representative II
Memorial Hermann Health System
Houston, TX
01.2020 - 06.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Medical Office Specialist II
HCA, Vitality Family Medicine
Houston, TX
05.2019 - 01.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Entered procedure codes and diagnosis codes into medical billing software.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Used Epic to schedule appointments for doctor visits and procedures
City Carrier Asst I
USPS
The Woodlands, TX
08.2017 - 05.2019
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Explained mail regulations, policies or procedures to postal customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Handled [Number] calls per day to address customer inquiries and concerns
Lead Medical Assistant
Neighbors Emergency Center
Baytown, TX
09.2015 - 03.2018
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork for physicians.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Managed registrations for [Type] department with [Number] providers and high patient volumes
Education
Some College (No Degree) - Accounting
Lonestar College
Houston, TXCertificate - Cosmetology
Houston Community College
Houston, TX05.2005
GED -
Houston Community College
Houston, TX04.2004
Skills
- Resolving Problems
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Complaint Investigation
- Helpful and Service-Oriented
- Documenting and Recording Information
- Gathering Information from Patients
- Registration and Scheduling
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Organized and Efficient
- Building Rapport and Credibility
- Caring and Empathetic
- Database Search and Data Entry Skills
- Microsoft Office
- Punctual and Hardworking
- Medical Services Administration
- Patient Registration
- Records Management
- Payment Calculation
- Schedule Coordination
- Safety Monitoring
- Multi-Line Telephone Systems
- Medical Terminology
Timeline
Patient Access Representative III
Medical Clinic Of Houston
06.2021 - Current
Patient Access Representative II
Kelsey Seybold Cancer Ctr
06.2020 - 06.2021
Patient Access Representative II
Memorial Hermann Health System
01.2020 - 06.2020
Medical Office Specialist II
HCA, Vitality Family Medicine
05.2019 - 01.2020
City Carrier Asst I
USPS
08.2017 - 05.2019
Lead Medical Assistant
Neighbors Emergency Center
09.2015 - 03.2018
Some College (No Degree) - Accounting
Lonestar College
Certificate - Cosmetology
Houston Community College
GED -
Houston Community College