Andrea Butner
Reno,NV
Summary
Adept in customer service excellence and cash handling expertise, I significantly enhanced customer satisfaction and sales at Rapid Cash Advances Inc. Leveraging POS systems and upselling techniques, I excel in fast-paced environments, always prioritizing client needs and accuracy. My proven track record in hospitality and attention to detail prepares me to exceed in customer-focused roles.
Overview
5
5
years of professional experience
Work History
Cashier
Rapid Cash Advances Inc.
Sparks, NV
01.2024 - Current
- Promoted special offers and discounts to encourage additional purchases.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Used product knowledge to suggest items to match client needs.
Customer Service Representative
Silver Legacy Resort Casino
Reno, NV
01.2022 - 02.2024
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Computed bills, collected payments and made change for guests.
- Assisted with check-in and check-out procedures for guests.
Casino Cage Cashier
Sands Casino
Reno, NV
01.2021 - 02.2022
- Maintained an accurate record of all transactions in the casino's computer system.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
Sportsbook Ticket Writer
Silver Legacy Resort Casino
Reno, NV
01.2020 - 01.2021
- Managed cash drawer and reconciled daily transactions for accuracy.
- Answered patron questions regarding game rules or casino policies.
- Resolved customer issues quickly and professionally while providing excellent customer service.
- Adhered to company policies and procedures when processing bets, cashing tickets, and handling money.
Education
High School Diploma -
Creekside High
Murrieta, CASkills
- Customer service excellence
- Hospitality and accommodation
- Point of sale operation
- Customer assistance
- Attention to detail
- POS systems
- Cash handling expertise
- Payment processing
- Upselling techniques
- Customer service
Timeline
Cashier
Rapid Cash Advances Inc.
01.2024 - Current
Customer Service Representative
Silver Legacy Resort Casino
01.2022 - 02.2024
Casino Cage Cashier
Sands Casino
01.2021 - 02.2022
Sportsbook Ticket Writer
Silver Legacy Resort Casino
01.2020 - 01.2021
High School Diploma -
Creekside High
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