Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrice Scott

A.A.
Jonesboro,GA

Summary

Knowledgeable customer service professional with over ten years of experience in helping customers navigate websites and resolving product and service issues. Polite, pleasant, and adept at managing sensitive situations. Highly organized, ambitious, and proficient with computers. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work History

Customer Care Representative

DeKalb County Government
Decatur, GA
03.2017 - Current
  • Manage and clarify any questionable invoice items or prices
  • Provide information about commercial products and services
  • Ensure the accuracy of an organization’s financial documents for monthly invoice

Customer Service Representative

Corporate Temps, DeKalb County
Norcross, GA
10.2016 - 03.2017
  • Government
  • Greet customers warmly and ascertain problem or reason for calling
  • Effectively manage large amounts of incoming calls
  • Maintains customer records by updating account information

Customer Service Representative

Dover Staffing
Atlanta, GA
09.2014 - 10.2016
  • DeKalb County Government
  • Trained incoming employees to become effective call takers
  • Keep records of customer interactions
  • Refer unresolved customer grievances to designated departments for further investigation

Fueler

Aircraft Service International Group
Atlanta, GA
07.2012 - 09.2014
  • Fuel various aircrafts for Delta Airlines and Delta connection flights
  • Work on strict timelines
  • Ensure the safest and efficient fueling distribution

Administrative Assistant

Fulton County Government
Atlanta, GA
05.2011 - 12.2011
  • Clerical duties, organized, and maintained paper and electronic files
  • Answered multi-line telephone and directed calls to appropriate party
  • Greeted customers and provided general information

Housekeeping

Riverwoods Behavioral Health
Atlanta, GA
04.2010 - 09.2011
  • Maintained assigned areas in an orderly and attractive manner
  • Ensured that the highest degree of cleanliness and sanitation was maintained at all times

Education

Associate of Arts -

Brenau University Atlanta
01.2020 - Current

High School Diploma -

North Clayton High School
08.2003 - 06.2007

Skills

    Documentation and reporting

Customer Relationship Management

Inbound Customer Service

Complaint resolution

Timeline

Associate of Arts -

Brenau University Atlanta
01.2020 - Current

Customer Care Representative

DeKalb County Government
03.2017 - Current

Customer Service Representative

Corporate Temps, DeKalb County
10.2016 - 03.2017

Customer Service Representative

Dover Staffing
09.2014 - 10.2016

Fueler

Aircraft Service International Group
07.2012 - 09.2014

Administrative Assistant

Fulton County Government
05.2011 - 12.2011

Housekeeping

Riverwoods Behavioral Health
04.2010 - 09.2011

High School Diploma -

North Clayton High School
08.2003 - 06.2007
Patrice ScottA.A.