Eric Surendranath
Undergraduate Student
Baldwin,NY
Summary
Well-qualified customer service professional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Line Cook
Organic Krush
Roslyn, NY
07.2019 - 02.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Driver
Uber
07.2018 - 06.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Clerk
Ferring Caterers and Delicatessen
Baldwin, NY
11.2016 - 06.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Overnight Shift Supervisor
CVS Pharmacy
East Meadow, NY
02.2016 - 11.2016
- Restocked and organized merchandise in front lanes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
Modular crew member
Walmart Supercenter
Port Saint Lucie, FL
04.2014 - 02.2015
- Responsible for creative design for prominent aisle displays and shelving plans (modular planograms)
- Responsible for backroom inventory management
- Maintained and organized the stocking of merchandise in inventory
- Assisted other team members to achieve goals.
Education
Associate of Science - Social Sciences Education
Nassau Community College
Garden City, NY 01.2020 - Current
Electrician Certificate : Electrical -
Career Institute of Health And Technology
Garden City, NY 11.2011 - 01.2013
High School Diploma -
Baldwin Senior High School
Baldwin, NY 09.2002 - 06.2006
Skills
Sales expertise
Productivity maximization
Guest relations management
Strategic planning
Interactive communication skills
Conflict resolution
Critical Thinking
Timeline
Associate of Science - Social Sciences Education
Nassau Community College
01.2020 - Current
Line Cook
Organic Krush
07.2019 - 02.2020
Driver
Uber
07.2018 - 06.2019
Clerk
Ferring Caterers and Delicatessen
11.2016 - 06.2018
Overnight Shift Supervisor
CVS Pharmacy
02.2016 - 11.2016
Modular crew member
Walmart Supercenter
04.2014 - 02.2015
Electrician Certificate : Electrical -
Career Institute of Health And Technology
11.2011 - 01.2013
High School Diploma -
Baldwin Senior High School
09.2002 - 06.2006