Mark Wilson
Management
Crawfordville,FL
Summary
To seek and maintain full-time management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Assigns tasks to drivers to increasing efficiency and implementing safety regulations. Excellent multitasking, time management and verbal communication talents.
Overview
16
16
years of professional experience
Work History
Route Manager
Waste Management
05.2009 - 10.2022
- Manage professional drivers servicing Residential(60,000 homes), Commercial Refuse Routes(500 daily stops), and Roll-Off Routes in productive and safe manner while meeting and exceeding needs of regional and national customers in Charlotte and Lee County.
- Manage and interact with Drivers and fellow employees by training and educating them in their roles for their continuously improved success and reduce employee turnover.
- Actively reinforce safety rules and policies through daily meetings/huddles and positive coaching.
- Zero OSHA injuries for all 13 years.
- Daily Interaction with customers to work with meeting and exceeding their needs and expectations.
- Communicating and resolving driver safety/operation concerns that might impact service of the customer
- Ensuring Drivers and Equipment are operating within Laws of Regulatory Agencies.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Tracked production and quality control systems to proactively identify deficiencies.
- SDO(Service Delivery optimization) maintained Gold standard for 2022 in measurements of cost, efficiencies, and customer interruptions.
Freight Operations Supervisor
Con-way Freight
01.2007 - 01.2008
- Coordinate dispatch logistics for efficient delivery and pick up routes to meet customer expectations.
- Enforce safety rules, DOT laws and regulations, and Hazardous Material handling.
- Run dock operations for loading and unloading freight for delivery and line-haul operations while exceeding tons/hr. goal.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Bachelor's degree - Business Management
Johnson State College
Johnson, VT04.1991
Skills
- Transportation planning
- Logistics
- Schedule Management
- Professional Relationships
- Staff Training
- Route Optimization
- Route Coordination
- Safety Regulations Implementation
- Regulations Compliance
- Freight Handling
- Daily Operations Management
- Complaint Investigation and Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Route Manager
Waste Management
05.2009 - 10.2022
Freight Operations Supervisor
Con-way Freight
01.2007 - 01.2008
Bachelor's degree - Business Management
Johnson State College
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