Tyler Porter
boise,ID
Summary
Dedicated Customer Service Specialist adept at prioritizing and multitasking in a fast-paced environment. Collaborative team player committed to achieving personal and business objectives. Skilled in effectively resolving escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jacksons Food Stores
Boise, ID
01.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Worker
Nordstrom Rack
Boise, ID
09.2023 - 12.2024
- Investigated any reported problems regarding shipping errors or damages.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained stock levels in accordance with company policies.
- Maintained accurate inventory records using computerized tracking systems.
- Organized warehouse space for efficient storage of products.
General Laborer
Aim High Lawn and Landscape
Kuna, ID
07.2022 - 02.2023
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Inspected tools and equipment for proper functioning prior to use.
- Cleaned up job sites after completion of projects.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Education
Bachelor of Science - Computer Engineering
University of Phoenix
Tempe, AZ12-2027
Skills
- Complaint resolution
- Tactful and diplomatic
- Retail sales customer service
- Product Promotion
- Escalation management
- Customer consulting
- Professional telephone demeanor
- Customer Service
- Prioritization
- Critical Thinking
- Adaptive team player
- Customer Relations
- Building rapport
- Coordination
- Problem Resolution
- Store maintenance
- Active Listening
- Conflict Mediation
- Conflict Resolution
- Team Development
Timeline
Customer Service Representative
Jacksons Food Stores
01.2024 - Current
Warehouse Worker
Nordstrom Rack
09.2023 - 12.2024
General Laborer
Aim High Lawn and Landscape
07.2022 - 02.2023
Bachelor of Science - Computer Engineering
University of Phoenix
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