Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roovens Stanley Blanc

Fort Lauderdale

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

7-Eleven
03.2024 - Current
  • Increased customer loyalty and retention.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.

Customer Support Specialist

AutoZone
07.2021 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.

Education

Bachelor of Arts - Marketing

Crefima
Port-au-Prince, Haiti
01-2023

Skills

  • Transaction Approvals
  • POS System Operation
  • POS System
  • Heavy Lifting
  • Store Opening and Closing
  • Flexible Schedule
  • Positive Attitude
  • Cash Drawer Reconciliation

Languages

French
Native or Bilingual
Haitian-Creole
Native or Bilingual

Timeline

Cashier Team Lead

7-Eleven
03.2024 - Current

Customer Support Specialist

AutoZone
07.2021 - 10.2024

Bachelor of Arts - Marketing

Crefima

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Roovens Stanley Blanc