Open To Work
Adriana Felix
Loya Insurance Company
Las Vegas,NV
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates well within teams, adapting to changing needs while driving results through efficient and empathetic interactions.
2
Language
5
Years of experience
Work History
CSR
6 Months
Loya Insurance Company - Las Vegas, NV | 09.2022 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Effectively communicated with customers in person, by phone, email and text
- Excellent with multi line phones, knowledge with holding and transferring lines
- Experience with AS400 system
- Operated multi-line phone system, utilizing skills in holding and transferring calls to enhance customer experience
- Communicated effectively with customers in person, by phone, email, and text, ensuring clarity and satisfaction
- Performed light office cleaning to maintain a tidy and organized workspace., constant sanitation of all areas
Housekeeping Dispatcher
11 Months
Polo Towers - Las Vegas, NV | 07.2018 - 06.2019
- Great customer service, guest services, hospitality
- Multi line phone and radio management
- Utilized Excel, PDF, Outlook Email, and Clarity for efficient communication and task management
- Delivered exceptional customer and guest services to enhance overall hospitality experience
- Organized office materials and performed cleaning tasks to support daily operations.
- Resolved guest and employee issues by identifying effective solutions promptly
- Light office arranging and cleaning
Education
High School Diploma
Desert Pines High School - Las Vegas, NV
06-2011
Skills
Bilingual
Administrative Experience
Customer service
Hotel Experience
Hospitality
Calendar Management
Housekeeping Supervisor
Active listening
Certification
Casualty Insurance License, December 2022 - December 2025, Driver’s License, 2012 - Present
LANGUAGES
English and Spanish
Timeline
CSR
Loya Insurance Company
09.2022 - 03.2023Read more
Housekeeping Dispatcher
Polo Towers
07.2018 - 06.2019Read more
Desert Pines High School - High School Diploma,
Read more