Princess Clowers
Macon,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Server
Bonefish Grill
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Home Health Aide
Holiday Pinegate
06.2022 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Concentrix/Statefarm
04.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Laboratory Technician
United Medical Enteprise
06.2020 - 03.2021
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Community Assistant
Savannah State University
05.2017 - 05.2020
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
Athletic Trainer Intern
Savannah State University
09.2016 - 04.2020
- Supported rehabilitation efforts for injured athletes through targeted exercises and treatments.
- Coordinated pre-season physicals along with routine check-ups throughout the season as needed.
- Ensured compliance with NCAA regulations by staying current on policies related to health care provision within collegiate athletics settings.
- Actively contributed to interdisciplinary teams working towards injury prevention initiatives at both the individual athlete level as well as team-wide approaches.
Education
Medical Biling And Coding Certification -
Medcerts
ONLINE09.2024
Laboratory Management Certification -
Alison
ONLINE07.2024
Certification of Bloodborne Pathogens -
National CPR Foundation
ONLINE06.2023
CPR/AED/First-Aid Certification -
National CPR Foundation
ONLINE05.2023
Bachelor of Science - Biology
Savannah State University
Savannah, GA05.2020
Associate of Science - Computer Science
Savannah State University
Savannah, GA05.2018
Skills
- Exceptional customer service
- Excel spreadsheets
- Data Entry
- Medical terminology knowledge
Timeline
Server
Bonefish Grill
09.2022 - Current
Home Health Aide
Holiday Pinegate
06.2022 - 06.2023
Customer Service Representative
Concentrix/Statefarm
04.2021 - 06.2023
Laboratory Technician
United Medical Enteprise
06.2020 - 03.2021
Community Assistant
Savannah State University
05.2017 - 05.2020
Athletic Trainer Intern
Savannah State University
09.2016 - 04.2020
Medical Biling And Coding Certification -
Medcerts
Laboratory Management Certification -
Alison
Certification of Bloodborne Pathogens -
National CPR Foundation
CPR/AED/First-Aid Certification -
National CPR Foundation
Bachelor of Science - Biology
Savannah State University
Associate of Science - Computer Science
Savannah State University
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