Pamela Bass
Auburn,GA
Summary
Compassionate Case Manager with a strong social work background supporting diverse, vulnerable populations. Proven track record in crisis intervention, safety planning, and risk assessment, with consistent adherence to trauma‑informed and mandated reporting standards. Skilled in care coordination, community resource navigation, and client advocacy to protect rights and ensure safe, stable outcomes. Recognized for building trust, de‑escalating high‑stress situations, and managing high caseloads while maintaining documentation accuracy and compliance. Known for improving client well‑being through personalized care plans, culturally responsive practice, and proactive safety-focused interventions.
Overview
13
13
years of professional experience
Work History
Case Manager
PruittHealth, Inc
02.2016 - 01.2025
- Patient advocate working with SNF.
- Working with insurance companies to facilitate processes such as prior authorization, benefit verification, and pre-admission requirements.
- Communicating regularly with the facility, providers, and payers.
- Point of contact providing written, detailed updates on the patient's progress and continually assessing and evaluating treatments to speed positive outcomes.
Transition Nurse
Pruitthealth, Inc
03.2014 - 02.2016
- Represented the Agency in activities involving professional contacts with patients and families, physicians, hospitals and facilities, senior living communities, professional associations, and similar health groups, to apprise them of the availability of the Agency's hospice and home health services.
- Integrated clinical guidelines to develop patient-centered transition plans.
- Enhanced connections with healthcare providers for increased referrals.
- Completed General Inpatient (GIP) hospice admissions in the hospital setting, and daily inpatient visits according to the plan of care.
Hospice Liaison
PruittHealth, INC
01.2012 - 02.2014
- Served as a liaison between healthcare providers, insurance companies, legal representatives and government agencies involved in a patient's case.
- Facilitated communication and collaboration across 11 PruittHealth locations in the Metro Atlanta area.
- Streamlined communication during sales meetings to enhance outcomes.
Education
Athens Technical College
Athens, GALicensed Practical Nurse - undefined
12-1999
Skills
- Patient safety & support
- Utilization review
- Individualized counseling
- Report writing
- Community resources
- Utilization management
- Critical thinking
- Care coordination
- Discharge planning
- Skilled in Cross-Functional Collaboration
- Crisis Management in Medical-Surgical Settings
- Patient Education Expertise
Timeline
Case Manager
PruittHealth, Inc
02.2016 - 01.2025
Transition Nurse
Pruitthealth, Inc
03.2014 - 02.2016
Hospice Liaison
PruittHealth, INC
01.2012 - 02.2014
Licensed Practical Nurse - undefined
Athens Technical College