Frank Parks
Customer Service
Perry,GA
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple claims while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for satisfying customers with excellent service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Auto Claims Adjuster
GEICO
Macon, GA
11.2017 - 10.2021
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants and policyholders to settle claims.
- Excellent team player to ensure workplace satisfaction
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Averaged an estimate of 1200 excellent surveys in 2020.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Material Handler
Wire Shop
Fort Valley, GA
01.2017 - 11.2017
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Transported inventory items to appropriate locations.
- Arranged items at destination according to customer requests and instructions.
Game Advisor
GameStop
Perry, GA
06.2016 - 01.2017
- Organized games according to corporate plans for regular displays and special promotions.
- Provided retail assistance, finalizing and processing customer purchases for games across all system types.
- Demonstrated product capabilities to assist selection process.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Tested consoles in order to provide complete information to customers.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Looked for ways to improve customer experience, sales and store operation.
Line Operator
Diamond Plastics
Macon, GA
04.2015 - 12.2015
- Inspected finished products for quality and adherence to customer specifications.
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Calibrated and adjusted equipment to achieve quality production.
- Followed best manufacturing practices for operation of production equipment.
- Reduced accidents and injuries by observing safety policies and procedures.
Stocker/Cashier Assistant
Roses, Variety Wholesalers
Fort Valley, GA
08.2013 - 02.2015
- Helped customers complete purchases and locate items.
- Removed trash, swept and mopped floors for professional appearance.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Helped clients transport large or bulky items into vehicles.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Lifted up to 100 pounds at once
Grill Manager
McDonald's
Fort Valley, GA
10.2010 - 05.2013
- Monitored line efficiency and implemented improvements for increased productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Provided support to crew members through all facets of food preparation and delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Peach County High School
Fort Valley, GA 08.2006 - 05.2010
Skills
Claims handling
Claims process explanation
Decision Making
Flexible and Adaptable
Product and service sales
Product promotions
Exceptional customer service
Multi-tasking strength
Quick-learning
Adaptable
Team Player
Timeline
Auto Claims Adjuster
GEICO
11.2017 - 10.2021
Material Handler
Wire Shop
01.2017 - 11.2017
Game Advisor
GameStop
06.2016 - 01.2017
Line Operator
Diamond Plastics
04.2015 - 12.2015
Stocker/Cashier Assistant
Roses, Variety Wholesalers
08.2013 - 02.2015
Grill Manager
McDonald's
10.2010 - 05.2013
High School Diploma -
Peach County High School
08.2006 - 05.2010