Donald Atkins
Elkview,WV
Summary
Experienced military professional with expertise in financial operations. Skilled at resolving account discrepancies and building strong customer relationships. Demonstrated success in collaborating with team members to achieve targets and adapt to changing priorities. Recognized for problem-solving abilities and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Assistant
CAMC General Hospital
03.2025 - Current
- Coordinated resources effectively during peak periods by prioritizing tasks according to urgency levels which led to smooth workflow maintenance.
- Maintain a thorough understanding of PFS procedures and Revenue Cycle fundamentals and workflow.
- Participate as an active member on assigned teams to accomplish department, Finance, and system goals.
- Analyze assigned worklists to ensure they are completely resolved each day.
- Create reports as needed.
- Initiate and answer routine correspondence or inquiries.
Patient Account Resolution Specialist
CAMC General Hospital
02.2024 - 03.2025
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Accounting Specialist
Burdette Electric Inc
05.2023 - 02.2024
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
High School Teacher
Elk Valley Christian School
08.2021 - 05.2023
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Operations
Dow Chemical
09.2015 - 07.2021
- Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
- Tracked and documented production data to maintain accurate records.
- Consistently met deadlines for product delivery by effectively prioritizing tasks and managing time efficiently.
- Actively participated in continuous improvement initiatives, suggesting ideas that led to increased performance metrics across the team.
Education
Master Of Science - Health Care Administration
Purdue University Online
West Lafayette, IN12-2026
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2020
Certificate of Applied Science - Process Technology
BridgeValley Community And Technical College
Charleston, WV05-2016
Skills
- Verbal and written communication
- Quality Assurance
- Troubleshooting and analysis
- Document Management
- Analytical Thinking
- Attention to Detail
- Professional and Courteous
- Claims processing
- Goal-oriented mindset
- Documentation skills
- Information gathering
Military Service
- Served in the West Virginia Air National Guard from 2007 - 2013.
- Served Active Duty in Operation Enduring Freedom - deployed in 2010.
- Several Awards Received for Recognition of Service.
- Honorable Discharge.
- Form DD214 available upon request.
Timeline
Patient Financial Services Assistant
CAMC General Hospital
03.2025 - Current
Patient Account Resolution Specialist
CAMC General Hospital
02.2024 - 03.2025
Accounting Specialist
Burdette Electric Inc
05.2023 - 02.2024
High School Teacher
Elk Valley Christian School
08.2021 - 05.2023
Operations
Dow Chemical
09.2015 - 07.2021
Bachelor of Science - Interdisciplinary Studies
Liberty University
Certificate of Applied Science - Process Technology
BridgeValley Community And Technical College
Master Of Science - Health Care Administration
Purdue University Online
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