Jonathan Erkhart
Lucedale,MS
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
IT Technician
George Regional Hospital
04.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
Correctional Officer 1
Mississippi Department of Corrections
05.2023 - 10.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, and recreation.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
IT Intern
George Regional Hospital
06.2023 - 08.2023
- Shadowed IT employees
- Supported the installation of new systems
- Supported device and system security
- Assisted in device repair
Education
High School Diploma -
George County High School
Lucedale, MS05.2023
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
References
- Anthoney Fryfogle, Head of IT, George Regional Hospital, (601) 508-0412, anthoney.fryfogle@georgeregional.com
- Stephanie Long, Computer Science Teacher, George County High School, (601) 947-3116, stephanie.long@gcsd.us
- Barbara Thompson, School Counselor, George County High School, (601) 947-3116, barbara.thompson@gcsd.us
Timeline
IT Technician
George Regional Hospital
04.2024 - Current
IT Intern
George Regional Hospital
06.2023 - 08.2023
Correctional Officer 1
Mississippi Department of Corrections
05.2023 - 10.2023
High School Diploma -
George County High School