Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Lenhart

Frederick,MD

Summary

Dynamic leader with a proven track record at FullSail Media and AT Direct, excelling in customer engagement and strategic decision-making. Skilled in fostering client relationships, enhancing account retention, and driving revenue growth through data-driven insights and effective upselling. Demonstrates exceptional multitasking and relationship-building abilities, contributing to significant business achievements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Executive Account Manager

FullSail Media
03.2021 - Current
  • Consistently exceeded expectations regarding response time and professionalism when interacting with clients, solidifying their trust in the company.
  • Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
  • Organized regular meetings with key contacts within accounts to maintain open dialogue on progress updates or concerns from either party.
  • Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
  • Collaborated effectively with cross-functional teams to address client needs and drive business growth.
  • Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Contributed to the creation of proposals that showcased a deep understanding of prospective clients'' needs balanced against the company''s capabilities.

Vice President of Operations

AT Direct
10.2006 - 03.2021
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Increased profitability with cost control measures and revenue generation initiatives.
  • Supported project management team for optimal performance.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Science - Accounting

Mount St Marys
Emmitsburg, MD

Skills

  • Customer Engagement
  • Direct mail advertising
  • Client onboarding
  • Mailing List Broker
  • Account Retention Coordinator
  • Customer Service
  • Mailroom Coordinator
  • Fulfillment Specialist

Timeline

Executive Account Manager

FullSail Media
03.2021 - Current

Vice President of Operations

AT Direct
10.2006 - 03.2021

Bachelor of Science - Accounting

Mount St Marys

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Marilyn Lenhart