Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexia Goettems

Santa Cruz,CA

Summary

I am a highly motivated and goal-oriented individual versed in greeting high-volume of customers and focused on providing the best experience for every patron. Being from Brazil, I am very familiar with the culture and atmosphere being provided at the establishment, and could further the authenticity of the experience for customers.

Overview

3
3
years of professional experience

Work History

Sales Associate

Tazga
07.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new,
  • Trained new employees.

Waitress

Sancho's Tacos
07.2020 - 06.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained future employees.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

Bachelor of Arts - Psychology

University of California Santa Cruz
Santa Cruz, CA
05.2026

High School Diploma -

San Clemente High School
San Clemente, CA
05.2022

Skills

  • Store Opening and Closing
  • Inventory Control
  • Conflict Resolution
  • Customer Service
  • Problem-Solving Skills
  • Register Operation
  • Order Accuracy
  • Menu Recommendations
  • Safe Food Handling
  • Upselling Techniques

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Associate

Tazga
07.2021 - 07.2023

Waitress

Sancho's Tacos
07.2020 - 06.2021

Bachelor of Arts - Psychology

University of California Santa Cruz

High School Diploma -

San Clemente High School
Alexia Goettems