Alexia Goettems
Santa Cruz,CA
Summary
I am a highly motivated and goal-oriented individual versed in greeting high-volume of customers and focused on providing the best experience for every patron. Being from Brazil, I am very familiar with the culture and atmosphere being provided at the establishment, and could further the authenticity of the experience for customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tazga
07.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new,
- Trained new employees.
Waitress
Sancho's Tacos
07.2020 - 06.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained future employees.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Bachelor of Arts - Psychology
University of California Santa Cruz
Santa Cruz, CA05.2026
High School Diploma -
San Clemente High School
San Clemente, CA05.2022
Skills
- Store Opening and Closing
- Inventory Control
- Conflict Resolution
- Customer Service
- Problem-Solving Skills
- Register Operation
- Order Accuracy
- Menu Recommendations
- Safe Food Handling
- Upselling Techniques
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
Tazga
07.2021 - 07.2023
Waitress
Sancho's Tacos
07.2020 - 06.2021
Bachelor of Arts - Psychology
University of California Santa Cruz
High School Diploma -
San Clemente High School