Wendy Sherman
Yadkinville,NC
Summary
I have worked with many men and women in my life.
When I was younger I did more manual labor than a desk job. I enjoy outdoors but enjoy working at home,
Overview
1
1
year of professional experience
Work History
Customer Service Representative
All Time Favorites
Yadkinville, , NC
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Independence High School
WV06.1990
Skills
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upselling Products and Services
- Customer Account Management
- Issue and Complaint Resolution
- Verbal and Written Communication
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
All Time Favorites
05.2021 - Current
High School Diploma -
Independence High School