Kiera Porter
Camden,SC
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
Walgreens
Deerfield, IL
10.2019 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Call Center Agent
Sykes
Sumter, SC
12.2017 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Crew Member
Sensor Enterprises
Lugoff, SC
01.2016 - 08.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
No Degree - Marketing | Business Administration
College of Charleston
Charleston, SCHigh School Diploma -
Camden High School
Camden, SC06.2017
Skills
- Upbeat and Positive Personality
- Order and Refund Processing
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Upselling Products and Service
- Strong Analytical and Problem Solving Skills
Timeline
Customer Service Representative Agent
Walgreens
10.2019 - 12.2021
Call Center Agent
Sykes
12.2017 - 02.2019
Crew Member
Sensor Enterprises
01.2016 - 08.2016
No Degree - Marketing | Business Administration
College of Charleston
High School Diploma -
Camden High School
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