Lauren Collins
Cochran,GA
Summary
Proven Sales Representative with a track record of enhancing client satisfaction and boosting sales revenue through strategic planning and relationship building. At Hardy Farm's Boiled Peanuts, excelled in utilizing digital marketing and interpersonal communication to expand the customer base and exceed sales targets. Skilled in customer relations and sales strategy development, consistently achieving high customer satisfaction ratings and sales performance. Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments. Friendly Salesperson with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record. I am a one out of seven sales closer.
Overview
22
22
years of professional experience
Work History
Sales Representative
Hardy Farm's Boiled Peanuts
08.2002 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Analyzed sales data, identifying trends and areas for improvement within the company''s marketing strategy.
- Exceeded personal monthly sales quotas consistently through a combination of perseverance, attention to detail, and relationship-building abilities.
- Maximized sales by implementing innovative marketing strategies and promotional events.
- Boosted sales performance by implementing innovative marketing strategies and engaging product displays.
Sales Representative
American Built Cargo Trailers Inc
01.2015 - 06.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Movie Gallery
11.2002 - 01.2009
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Took cash and credit card payments via phone, in person, and through email.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Led training sessions for new hires, ensuring consistent quality of service across the team.
- Established positive relationships with customers through personalized interactions and genuine concern for their needs.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Developed and maintained strong relationships with customers to foster repeat business.
- Developed and learned inventory management and stock rotation. Cash handling, cash management, as well as computer and software skills.
Education
High School Diploma -
Bleckley County High School
Cochran, GASkills
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Sales closing
- Sales strategy development
- Product and Service Sales
- Cold-calling
- Staff Training
- Product Launches
- Mobile marketing
- Media Buying
- Digital Marketing
- Social Media Marketing
- Social Media Platforms
Timeline
Sales Representative
American Built Cargo Trailers Inc
01.2015 - 06.2016
Cashier
Movie Gallery
11.2002 - 01.2009
Sales Representative
Hardy Farm's Boiled Peanuts
08.2002 - Current
High School Diploma -
Bleckley County High School
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