Mariangely Hernandez
Trinity Health of New England
Waterbury,CT
2
Languages
1
Certification
7
years of professional experience
Dedicated professional with extensive experience in administrative support and patient services. Expertise in organizing tasks and collaborating with teams to enhance service delivery and operational efficiency. Strong background in healthcare support, customer facing roles, and operational coordination.
Work History
Business Service Representative
2 Months- Provided administrative support by scheduling appointments and managing patient records accurately.
- Assisted patients in navigating healthcare services and resolving inquiries efficiently.
- Check patients in and out
- Participated in training sessions to develop knowledge of healthcare policies and service offerings effectively.
- Verify and update insurance(s)
- Take calls and send providers messages for patients
Barista Shift Lead
1 Year 7 Months- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained new baristas in beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain sufficient stock for busy shifts.
- Collaborated with management to create promotional drink specials, boosting sales engagement.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
Safety and Security Patient Observer
6 Years 5 Months- Monitored patient behavior and reported significant changes to medical staff.
- Assisted nursing team in maintaining a safe environment for patient, self and others.
- Documented patient interactions and observations accurately in electronic health records.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care plans.
Barista
2 Years 8 Months- Prepared high-quality espresso beverages while ensuring consistency in taste and presentation.
- Trained new team members on coffee preparation techniques and customer service standards.
- Implemented efficient workflow procedures to enhance service speed during peak hours.
- Managed inventory levels of coffee beans and supplies, optimizing stock replenishment processes.
- Developed customer relationships through personalized service, resulting in increased repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
Patient Transporter
1 Year 3 Months- Transported patients safely between departments, ensuring timely arrivals for procedures and appointments.
- Coordinated with medical teams to prioritize transportation requests, improving workflow efficiency.
- Assisted nursing staff with patient mobility needs, enhancing comfort and minimizing risks.
- Maintained cleanliness and order in transport areas, promoting a hygienic environment for patients.
- Trained new transporters on safety protocols and operational procedures, fostering team competency.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Education
Central Sterile Processing - Central Sterile Processing
High School Diploma
- Awarded Transition Award
Skills
Healthcare Knowledge
Efficient data input
Data entry
Skilled in Microsoft Office tools
POS software proficiency
Bilingual communication
Problem-solving skills
Multitasking Abilities
Customer service
Professional under pressure
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- First Aid & CPR Certified
- Lash Lift and Brow Laminations
- Ombre shading Eyebrows
Timeline
Business Service Representative
Trinity Health of New England
06.2026 - CurrentRead More
Barista Shift Lead
Quin Brew Co.
11.2024 - 06.2026Read More
Patient Transporter
Crothall Healthcare Services
11.2022 - 02.2024Read More
Barista
Cheshire Coffee
11.2021 - 07.2024Read More
Safety and Security Patient Observer
Waterbury Hospital
08.2019 - 01.2026Read More
Naugatuck Valley Community College
Central Sterile Processing from Central Sterile Processing
Read More
Crosby High School
High School Diploma
Read More