Your Name
Summary
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Experienced customer service representiative with over 6 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
E-Commerce Clerk
Kroger
10.2020 - Current
- Picked quality and accurate items for 100+ daily customer orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Noted customer special requests, preferences and favorite products to enhance service and build brand loyalty.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maximized efficiency by scanning items quickly and completing as many as 13 orders per hour.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Floral Clerk
Gelson's
02.2015 - 10.2020
- Placed orders for supplies such as ribbon and cellophane.
- Set up and broke down holiday and seasonal displays.
- Assisted with monthly inventory counts.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Properly package flowers and plants for damage-free delivery.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Customer Service Desk Clerk
King Soopers
11.2014 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls
- Recommended Western Union, online bill pay, money orders and lottery services to customers, thoroughly explaining details.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO06.2014
Skills
- Telephone etiquette
- Customer satisfaction
- Sorting and labeling
- Cash Handling
- Point of Sale Knowledge
- Stocking and Replenishing
- Product and service sales
- Investigating discrepancies
- Filing
- Recording data
- Team Player
- Cultural awareness
- Multitasking abilities
- Verbal and written communication
- Conflict resolution
- Math skills
- 51 WPM typing speed
Timeline
E-Commerce Clerk
Kroger
10.2020 - Current
Floral Clerk
Gelson's
02.2015 - 10.2020
Customer Service Desk Clerk
King Soopers
11.2014 - 02.2015
High School Diploma -
Douglas County High School