Kristen MacKay-Ruiz
Port Huron,MI
Summary
Detail-oriented professional with strong multitasking abilities in customer-facing roles. Proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Hard working and driven to efficiently finish any tasks given. Dedicated employee with a diverse background in customer service and support roles. Known for effective communication and attention to detail, contributing to a positive team atmosphere and ensuring seamless operations during peak hours. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
22
22
years of professional experience
Work History
E-commerce Clerk
Kroger
Port Huron, MI
10.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
Front End Specialist
Ollies Bargain Outlet
Port Huron, MI
09.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to minimize errors.
- Trained new cashiers on procedures and best practices for efficient service delivery.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Kitchen Assistant
PHASD
Port Huron, MI
08.2023 - 06.2024
- Assisted in food preparation and meal assembly to ensure timely service.
- Maintained cleanliness and organization of kitchen workstations for optimal efficiency.
- Ensured compliance with food safety standards during food handling and storage processes..
- Collaborated with team members to ensure smooth workflow during peak hours.
- Managed time to juggle multiple tasks simultaneously with ease.
Laundry Attendant
Blue Water Dry Cleaners, Llc
Port Huron, MI
04.2013 - 08.2018
- Operated industrial laundry equipment to ensure efficient processing of garments and linens.
- Inspected incoming items for stains, damage, or special cleaning requirements.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Machine Operator
Davalor Mold Company
New Baltimore, MI
06.2009 - 07.2012
- Operated injection molding machines to produce high-quality plastic components.
- Implemented quality control procedures, identifying defects and ensuring compliance with specifications.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Release Agent/Data Entry Clerk
Norman G. Jensen,Inc
Port Huron, MI
10.2004 - 02.2009
- Coordinated logistics and communication between clients and carriers to ensure timely deliveries.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Added accurate data entry into computer system to complete files.
- Completed data entry tasks with accuracy and efficiency.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
Education
Office Administration/Clerical
St. Clair Community College
Port Huron, MIGED -
Jefferson Adult Education Center
Port Huron, MI06-2021
Skills
- Telephone etiquette
- Customer satisfaction
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving
- Flexible and adaptable
- Microsoft office
- Data entry
- Administrative tasks
- Prioritization
- Document management
- Verbal and writing communication
- Basic accounting
Timeline
E-commerce Clerk
Kroger
10.2025 - Current
Front End Specialist
Ollies Bargain Outlet
09.2024 - 04.2025
Kitchen Assistant
PHASD
08.2023 - 06.2024
Laundry Attendant
Blue Water Dry Cleaners, Llc
04.2013 - 08.2018
Machine Operator
Davalor Mold Company
06.2009 - 07.2012
Release Agent/Data Entry Clerk
Norman G. Jensen,Inc
10.2004 - 02.2009
Office Administration/Clerical
St. Clair Community College
GED -
Jefferson Adult Education Center