Summary
Overview
Work History
Education
Skills
References
Timeline
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MICHAEL LAKE

Atlanta,GA

Summary

Excellent leadership and problem-solving abilities developed over 5 years of experience loading, unloading, and servicing inbound and outbound aircraft. Capable trainer and coach with a motivational approach.

Overview

12
12
years of professional experience

Work History

RAMP SUPERVISOR

SOUTHWEST AIRLINES
08.2018 - Current
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Streamlined operations for increased efficiency by utilizing employee schedules and delegating tasks effectively.
  • Reduced aircraft turnaround time with proper planning, coordination, and communication among the ramp agents
  • Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
  • Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.

RAMP AGENT

SOUTHWEST AIRLINES
05.2017 - 08.2018
  • Loads, unloads, services, guides, and directs Company Aircraft
  • Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received from an Operations Agent
  • Submits a Cargo Bin Loading Slip (CBLS) to an Operations Agent
  • Remote AC from gates to remote locations using taxiways and runways
  • Provide Customer service by delivering bags on-time to BSO and connecting flights
  • Skills in time management, forecasting, and communicating between multiple departments
  • Safety Champion and Coin recipient
  • Custom sealed to work international arrivals and departures
  • Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies.

TEAM LEAD RAMP AGENT

QUICKFLIGHT SERVICES
05.2015 - 05.2017
  • Loads, unloads customer baggage, COMAT and airfreight
  • Marshall Aircraft on tarmac and F.O.D inspections
  • Inspected cargo to specific safety standards
  • Abiding by all Station policies and safety procedures
  • Performing various tasks when assigned by the senior Leaders
  • Lavatory, potable water, Push back and jet bridge certified by FAA
  • Train new hires
  • Crossed trained and Supervisor trained.

LEAD RAMP AGENT

SPIRIT AIRLINES
07.2012 - 04.2015
  • Loads, unloads customer baggage, COMAT and airfreight
  • Marshall Aircraft on tarmac and F.O.D inspections
  • Inspected cargo to specific safety standards
  • Abiding by all Station policies and safety procedures
  • Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
  • Performing various tasks when assigned by the senior Leaders
  • Lavatory, potable water, Push back and jet bridge certified by FAA
  • Train new hires.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.

Education

MEDICAL ASSISTANT TECHNICIAN (HONS) -

ATI COLLEGE OF HEALTH
MIAMI, FL
04.2012

HIGH SCHOOL -

MILTON PETERS COLLEGE
PHILIPSBURG, ST. MAARTEN
06.2004

Skills

  • Microsoft/Windows Products
  • Airline Applications: Ops Suite, Quickbase Netracer
  • Training and Development
  • Load Planning
  • Baggage Handling

References

References available upon request.

Timeline

RAMP SUPERVISOR

SOUTHWEST AIRLINES
08.2018 - Current

RAMP AGENT

SOUTHWEST AIRLINES
05.2017 - 08.2018

TEAM LEAD RAMP AGENT

QUICKFLIGHT SERVICES
05.2015 - 05.2017

LEAD RAMP AGENT

SPIRIT AIRLINES
07.2012 - 04.2015

MEDICAL ASSISTANT TECHNICIAN (HONS) -

ATI COLLEGE OF HEALTH

HIGH SCHOOL -

MILTON PETERS COLLEGE

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MICHAEL LAKE