Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keith Hayes

Richmond,VA

Summary

Dynamic roadside assistance professional with a proven track record at Train 2Go Roadside Assistant, adept at tire changing and route navigation. Recognized for enhancing customer satisfaction through effective conflict resolution and timely service delivery. Certified forklift driver with strong technical troubleshooting skills, committed to maintaining safety and efficiency in high-pressure environments.

A customer-focused professional prepared for challenges of providing roadside assistance. Proven ability to quickly assess and address vehicular issues, ensuring minimal disruption for clients. Known for strong team collaboration and adaptability to changing needs, bringing valuable skills in problem-solving and effective communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Roadside Assistant

Train 2Go Roadside Assistant
12.2016 - Current
  • Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
  • Strengthened relationships with local tow companies through effective coordination and collaboration during emergency situations.
  • Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.

General Laborer

M&E Contractors
01.2017 - 08.2017
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Pipe bending,Installing conduit and
    Running wire with tugger.Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.

Folk Lift Operator

Super Value
11.2015 - 01.2016
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Roadside Assistance Technician

Your Pit Crew Roadside Assistance
08.2012 - 07.2015
  • Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
  • KeyPressured work environment adaptability, swiftly shifting between multiple tasks without sacrificing attention to detail or customer satisfaction.
  • Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
  • Enhanced customer satisfaction by promptly responding to Lock-out car service,Tire Change,Jump Starts,Bring fuel or any other roadside service need.oadside assistance requests and providing timely solutions.

Education

High School Diploma -

Virginia Randolph
Richmond, VA
06-2003

Skills

  • Software proficiency
  • Tire changing
  • Fuel delivery
  • Route navigation
  • Proficient in Microsoft Word and Excel
  • Certified Forklift driver
  • Technical support and trouble shooting experience
  • Certified Flagger Va Det of Transportation,
  • Certified Pallet Jacket Operator
  • Certification on high and low voltage

Certification

Certified Forklift driver.

Certified Flagger Va Det of Transportation

Certified Pallet Jacket Operator

Certification on high and low voltag

Timeline

General Laborer

M&E Contractors
01.2017 - 08.2017

Roadside Assistant

Train 2Go Roadside Assistant
12.2016 - Current

Folk Lift Operator

Super Value
11.2015 - 01.2016

Roadside Assistance Technician

Your Pit Crew Roadside Assistance
08.2012 - 07.2015

High School Diploma -

Virginia Randolph

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Keith Hayes