LA TONYA M EASON
CORDOVA,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
CurrentCustomer Relations Specialist
Fortis Solutions Group
Memphis, TN
02.2017 - Current
- Process customer orders by gathering item and order specifics and creating sales order in software system
- Maintain customer information in company software system
- Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information
- Create and maintain custom item records within company software system
- Conduct contract review to verify correct pricing from customer PO to price table created in company software system for each item
- Initiate prepress request documents to have proofs created for new or revised items
- Communicate with production, prepress, shipping and sales departments regarding status of orders, customers' requests, and other applicable information
- Initiate follow-up with customers to ensure their needs are being met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Electronic Banker Professional
Regions Bank
Cordova, TN
07.2016 - 02.2022
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Digital Program Manager
Mercury Printing, An RRD Company | Memphis, TN
Memphis, TN
11.2013 - 03.2016
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented and led meetings, opening up dialog with area managers to discuss daily duties .
- Worked 80+ hours weekly from November-December to manage accounts with holiday-driven demand to print. Managed a team of Customer Service Representatives to provide around the clock service to multiple accounts with escalated needs and time-sensitive requests. Worked as a production lead to maintain quality and ensure on-time shipments of up to 5,000 orders daily.
Regional Sales Representative
GE | Memphis, TN
Memphis, TN
09.2002 - 09.2013
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Exceeded established sales goals and increased client retention.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Received and made over 100 calls per day.
Education
High School Diploma -
Frank Cody Hight School
Detroit, MI05.1987
Skills
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Creative Problem Solving
- Efficient and Detail-Oriented
- Time Management
- Proactive Self-Starter
- Microsoft Exchange
- Microsoft Office Suite
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Excellent Attention to Detail
- Strong Analytical and Problem Solving
Timeline
CurrentCustomer Relations Specialist
Fortis Solutions Group
02.2017 - Current
Electronic Banker Professional
Regions Bank
07.2016 - 02.2022
Digital Program Manager
Mercury Printing, An RRD Company | Memphis, TN
11.2013 - 03.2016
Regional Sales Representative
GE | Memphis, TN
09.2002 - 09.2013
High School Diploma -
Frank Cody Hight School