Overview
Work History
Education
Skills
Websites
Timeline
Generic

Andre Adeyemi

Seattle,Washington

Overview

3
3
years of professional experience

Work History

Support Engineer

HomeTown Ticketing
04.2022 - Current
  • Provide Level 3 support, resolving escalated issues through comprehensive troubleshooting and innovative solutions, directly impacting customer satisfaction and system reliability
  • Collaborate with cross-functional teams to address product-related challenges, enhancing product functionality and user experience
  • Train and mentor team members on technical best practices, contributing to the team's overall expertise and efficiency
  • Lead initiatives to develop documentation and resources, significantly improving support processes and internal knowledge base
  • Implement process improvements, streamlining product support workflows and enhancing response times and service quality.

Team Lead

HomeTown Ticketing
08.2021 - 04.2022
  • Managed the development of Senior Specialists and Specialists, advancing their skills and performance, resulting in a 20% increase in team efficiency
  • Established and maintained performance metrics, aligning team efforts with organizational objectives and significantly exceeding service-level agreements
  • Facilitated team growth and performance through regular coaching sessions and workflow optimization, enhancing operational efficiency and team dynamics
  • Drove the refinement of processes and playbooks in collaboration with stakeholders, improving procedural clarity and operational execution
  • Produced and shared in-depth performance reports, enabling data-driven decisions that contributed to continuous improvement and strategic planning.

Education

Master of Science - Computer Science And Programming

University of Washington
Seattle, Washington

Software Development

Digital Crafts
Atlanta, Georgia

Bachelor of Arts - Mass Communications

Virginia State University
Petersburg, Virginia

Skills

Cloud Technologies & Databases: AWS, MySQL, PostgreSQL

Development & Version Control: Git, GitHub Actions, Docker

Web Technologies & Frameworks: React, Nodejs, RESTful APIs, GraphQL

Programming Languages: Python, JavaScript, TypeScript, C#

DevOps & CI/CD Tools: Jenkins, Travis CI, Kubernetes

Software & Tools: Jira, Confluence, Microsoft Office, Slack, Zoom, Asana

Timeline

Support Engineer

HomeTown Ticketing
04.2022 - Current

Team Lead

HomeTown Ticketing
08.2021 - 04.2022

Master of Science - Computer Science And Programming

University of Washington

Software Development

Digital Crafts

Bachelor of Arts - Mass Communications

Virginia State University

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Andre Adeyemi