ShaTerria Bowie
Mobile,AL
Summary
Multi-talented Assistant Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director/Teacher
Kidz Future Learning Academy
Mobile , AL
2018.08 - Current
- Administrative: Managing paperwork, creating reports for parents, and collecting payments.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Created and maintained reports on operational performance metrics.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created training materials for new employees on company policies and procedures.
- Ensured compliance with safety regulations among all personnel.
- Established standards of excellence for customer service delivery throughout the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Billing Specialist
CPSI
Mobile , AL
2017.09 - 2018.08
- Acquired appropriate referrals and pre-authorizations for procedures.
- Conducted eligibility checks and benefit verifications.
- Managed claims through the use of billing software to process both electronic and paper claims.
- Engaged with insurance providers in order to resolve any payment discrepancies.
- Conducted comprehensive reviews of all accounts for insurance or patient follow-up.
- Developed strategies for improving collections performance while reducing bad debt write-offs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Updated patient accounts with information obtained from internal departments or external sources.
- Performed quality assurance audits on submitted claims ensuring that they met industry standards.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
Payment Resolution Specialist- The Collections Specialist
CPSI
Mobile , AL
2013.05 - 2017.09
- Making outbound collection calls in a professional manner.
- Collect customer payments in accordance with payment due dates.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
- Facilitated conference calls between various stakeholders involved in dispute resolution efforts in order ensure timely completion of projects and tasks associated with each case.
- Conducted regular meetings with department supervisors in order to review open cases and discuss strategies for improving performance metrics related to case resolution times.
Education
High School Diploma -
Alma Bryant High School
01.2013
Skills
- Data Analysis
- Strategic Planning
- Recruitment and hiring
- Staff Development
- Business Planning
- Staff Coordination
- Human Resources
- Business Administration
Certification
Medical Coding Certification
Additional Information
Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, 4+ years of experience handling confidential task and making routine office task as effictive as possible.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Director/Teacher
Kidz Future Learning Academy
2018.08 - Current
Medical Billing Specialist
CPSI
2017.09 - 2018.08
Payment Resolution Specialist- The Collections Specialist
CPSI
2013.05 - 2017.09
High School Diploma -
Alma Bryant High School
Medical Coding Certification
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