Shannon Mahoney
Humble,TX
Summary
To become a contributing part of a committed team of professionals. A hard worker with 10+ years of experience and a proven knowledge of customer service, scheduling, and integrated health care delivery. Aiming to leverage skills to successfully fill the Phlebotomist or Scheduler role at company.
Overview
15
15
years of professional experience
Work History
Scheduler
Burnett Staffing Agency/ Methodist Hospital
Houston, TX
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used internal software to process registration, check-ins and check-outs.
- Established and maintained client rapport by utilizing quality customer service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Patient Access Scheduler
MEDIX STAFFING AGENCY
Houston, TX
10.2020 - 02.2021
- Scheduled and pre-register outpatient procedures
- Obtain and verify pre-certifications or scheduled outpatient procedures and imaging
- Epic EMR experience.
- Answered phone calls and messages for multiple-physician Orthopedics medical facility, scheduling appointments and handling patient inquiries
Advanced Medical Assistant
TOMBALL VA OUTPATIENT CLINIC
Tomball, TX
03.2020 - 07.2020
- Work collaboratively in interdisciplinary coordinated care delivery model and is responsible for leading, orienting, and mentoring clerical staff in all administrative and scheduling practices
- Verify provider orders in accordance with VHA National Scheduling Directive guidelines
- Monitor, schedule, cancel, and re-schedule patients' appointments and/or consults; enter no-show information; monitor wait list and prepare for clinic visits
- Screen/receive phone calls in a courteous and timely manner, determine nature of requests and provide information desired using privacy rules and established clinic processes
Phlebotomist
LABCORP
Houston, TX
09.2014 - 02.2016
- Performed venipuncture from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Performed venipuncture from capillaries by dermal puncture, such as heel or finger stick methods
- Obtained blood specimens by performing venipunctures and finger sticks 80+ times per day
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Phlebotomist
QUEST DIAGNOSTICS
Houston, TX
04.2010 - 02.2013
- Performed venipuncture from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Obtained blood specimens by performing venipunctures and finger sticks 75+ times per day
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Completed proper sanitation and cleaning of equipment and work areas between patients
Education
Some College (No Degree) - Business Administration
Huston-Tillotson University
Austin, TXSome College (No Degree) - Business Administration
Lamar University
Port Arthur, TXSkills
- Prioritization and Time Management
- Attention to Detail
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Verbal and Written Communication
- Customer Service-Oriented
- Multitasking and Prioritization
- Data Entry and Database Software
- Setting appointments
Timeline
Scheduler
Burnett Staffing Agency/ Methodist Hospital
08.2021 - Current
Patient Access Scheduler
MEDIX STAFFING AGENCY
10.2020 - 02.2021
Advanced Medical Assistant
TOMBALL VA OUTPATIENT CLINIC
03.2020 - 07.2020
Phlebotomist
LABCORP
09.2014 - 02.2016
Phlebotomist
QUEST DIAGNOSTICS
04.2010 - 02.2013
Some College (No Degree) - Business Administration
Huston-Tillotson University
Some College (No Degree) - Business Administration
Lamar University