LaShonda Crumity
Orange City,FL
Summary
Experienced Part-time Package Center Supervisor with over 22 years of experience in Courier. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure a Full Time Supervisor position. Ready to help team achieve company goals
Overview
22
22
years of professional experience
1
1
Certification
Work History
Part-time Package Center Supervisor
UPS
Longwood, FL
01.2008 - Current
- Print work assignments and prepare work logs for over 60 drivers daily.
- Supervise daily activities of over 60 drivers to ensure that all assigned duties are completed safely and timely.
- Process investigation claims for lost packages
- Assign pick ups to drivers daily
- Gather data to create reports using Excel spreadsheet
- Perform general office tasks such as paperwork, typing, use of computers, filing and telephone
- Resolve customer concerns using PCIS(Package Center Information System)
- Follow up with customers to confirm that issues have been resolved
- Processed timecards and resolved timecard errors
Part-time Customer Counter Supervisor
UPS
Longwood, FL
08.2006 - 01.2008
- Supervised Customer Counter Associates to ensure that daily tasks were completed in safe and timely manner
- Ability to build positive work relationships with associates by assigning tasks
- Processed timecards and resolved any timecard errors
- Collected cash, processed close out of registers and ensured that cash balanced out
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Part-time Customer Counter Associate
UPS
Longwood, FL
07.2006 - 08.2006
- Greeted customers and assisted with creating labels for shipment
- Took payment for shipments using register and credit card machines
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Served multiple customers at once, handling numerous projects and individuals simultaneously.
- Retrieved hundreds of packages daily for customer pick up
- Did end of shift turn in which include balancing of cash, reports and properly putting money away
Full Time District Liason
UPS
Longwood, FL
03.2005 - 07.2006
- Answered Customer Concerns and processed Concerns to correct center using Cares system
- Analyzed data to gather information in preparation for Retention Report
- Assisted Account Executives and Sales Reps with training material and accounts
- Resolved issues for UPS Stores
- Built positive working relationships with co-workers by assisting with their work assignments
Part-time Overgoods Clerk
UPS
Longwood, FL
01.2000 - 03.2005
- Data entry using Access to enter detailed descriptions of lost and found packages
- Customer contact via phone
- Processed packages for shipping which includes boxing, packing and taping
- Controlled High Value packages
Education
Associate of Applied Science - General Studies
Seminole State College of Florida
Sanford, FL05.2023
Skills
- Microsoft Office
- Leadership
- Multitasking
- Phone etiquette/Customer service skills
- Self Motivated, Dependable and Responsible
- Ability to manage stress
- Critical thinker
- Data Analysis
- Communication
- Time Management
- Ability to build positive work relationships
- Staff supervision
Certification
Certified Nursing Assistant since 1993
Timeline
Part-time Package Center Supervisor
UPS
01.2008 - Current
Part-time Customer Counter Supervisor
UPS
08.2006 - 01.2008
Part-time Customer Counter Associate
UPS
07.2006 - 08.2006
Full Time District Liason
UPS
03.2005 - 07.2006
Part-time Overgoods Clerk
UPS
01.2000 - 03.2005
Associate of Applied Science - General Studies
Seminole State College of Florida