Desiree Ramirez

• Dispatched On Demand Pick‐up Orders, Monitors Internal Systems and Overall Administrative Functioning.
• Maintained a safe working environment by following safety regulations and policies.
• Resolved escalated customer complaints in a professional manner while maintaining company standards.

Helper/Personal Vehicle Driver Coordinator

• Assisted in the coordination for various routes and drivers.
• Maintained accurate records of helper availability, scheduling, and contact information.
• Conducted training and provided job materials for new helpers and personal vehicle drivers to give guidance and outline expectations.
• Identified and resolved job performance problems through open communication with employees.

Part-Time Origin Data Capture Supervisor

• Set up, Directed and supervised team in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Coordinated employee schedules according to shift changes and availability.

Local Sort Supervisor

• Set up and ensured local sort operations ran smoothly and efficiently.
• Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, and resolving issues.
• Managed payroll processing.