Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Desiree  Ramirez

Desiree Ramirez

Long Beach,CA

Summary

Hardworking and reliable Package Center Supervisor working with UPS for 6+ years demonstrating strong abilities in center operations. Well-rounded and adaptable with a team-oriented mentality. Qualities that have allowed me to master job functions and others alike, being the lead supervisor, center coordinator and cross trainer of all ptpcs shifts.

Overview

6
6
years of professional experience

Work History

Part-time Package Center Supervisor

UPS
Gardena, CA
02.2018 - Current
  • Dispatched On Demand Pick‐up Orders, Monitors Internal Systems and Overall Administrative Functioning.
  • Maintained a safe working environment by following safety regulations and policies.
  • Resolved escalated customer complaints in a professional manner while maintaining company standards.

Helper/Personal Vehicle Driver Coordinator

  • Assisted in the coordination for various routes and drivers.
  • Maintained accurate records of helper availability, scheduling, and contact information.
  • Conducted training and provided job materials for new helpers and personal vehicle drivers to give guidance and outline expectations.
  • Identified and resolved job performance problems through open communication with employees.

Part-Time Origin Data Capture Supervisor

  • Set up, Directed and supervised team in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Coordinated employee schedules according to shift changes and availability.

Local Sort Supervisor

  • Set up and ensured local sort operations ran smoothly and efficiently.
  • Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, and resolving issues.
  • Managed payroll processing.

Education

High School Diploma -

Millikan High School
Long Beach, CA
06-2016

Business Administration

Western Governors University
Salt Lake City, UT

Skills

  • Proficient knowledge of Microsoft word, Excel, Access, and Outlook
  • DOT Certified with Driving Experience
  • Dependable and Responsible
  • Complex Problem Solver and Perceptive
  • Conflict Resolution

References

References available upon request.

Timeline

Part-time Package Center Supervisor

UPS
02.2018 - Current

High School Diploma -

Millikan High School

Business Administration

Western Governors University
Desiree Ramirez