Abarrane Blake
Douglasville,GA
Summary
Intuitive professional proficient in all customer service and customer relations accepts. Possessing excellent organizational, communication and multitasking abilities. My objective is to utilize my skills and gain further experience in all areas that will contribute to my success and the success of any company or organization I'm employed with.
Overview
6
6
years of professional experience
Work History
Part-Time Package Center Supervisor
United Parcel Service, UPS
Atlanta, GA
01.2024 - Current
- Ensured timely and accurate package handling, sorting, and delivery to customers.
- Supervised team members in the efficient processing of all packages, ensuring customer satisfaction.
- Created reports related to package delivery times and other performance metrics.
- Managed customer relations by responding to inquiries about packages in transit or delivered incorrectly.
- Assisted with resolving any customer service issues that arose during the shift.
Human Resources Intern
United Parcel Service, UPS
Atlanta, GA
09.2023 - 01.2024
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Analyzed internal feedback surveys from employees about their workplace experience.
Delivery Driver/ Assistant Delivery Dispatcher
Amazon - Top Tier Logistic
Atlanta, GA
09.2022 - 08.2023
- Performed daily package deliveries throughout greater Atlanta metro area.
- Assisted delivery dispatch manager with scheduling drivers for daily route assignments.
- Inspected and ensure that all delivery vehicle met all optimal safety and performance guidelines before dispatch them on their delivery routes.
- Assisted in loading and unloading delivery truck with packages, parcels, and freight.
Back Up Team Lead/Customer Service Associate
Walmart
Orlando, FL
08.2018 - 09.2022
- Answered customers' questions and addressed complaints to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Helped customers with merchandise purchases, exchanges and returns.
- Handled cash, check and credit/debit card payments on customer purchases.
Part-Time Customer Relations Agent
Dial America
Orlando, FL
01.2019 - 06.2020
- Coordinated calls between Dial America and potential customers to further all business needs.
- Transcribed conversations for customers who were hearing impaired to help facilitate their sales and/or informational needs.
- Assisted in organizing and conducting weekly employee meetings.
Cashier
Soulvaki Fast
West Palm Beach, FL
12.2017 - 08.2018
- Prepare and distribute orders to customers who dined in the restaurant.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Integrative General Studies, Health Science
University of Central Florida
Associate of Arts - Health Science
Palm Beach State College
Skills
- Customer support/relations
- Complaint resolution
- Employee coaching
- Microsoft Office expertise
- Credit card processing
- Order fulfillment
- Inbound and Outbound Calling
- Stockroom procedures
Timeline
Part-Time Package Center Supervisor
United Parcel Service, UPS
01.2024 - Current
Human Resources Intern
United Parcel Service, UPS
09.2023 - 01.2024
Delivery Driver/ Assistant Delivery Dispatcher
Amazon - Top Tier Logistic
09.2022 - 08.2023
Part-Time Customer Relations Agent
Dial America
01.2019 - 06.2020
Back Up Team Lead/Customer Service Associate
Walmart
08.2018 - 09.2022
Cashier
Soulvaki Fast
12.2017 - 08.2018
Bachelor of Science - Integrative General Studies, Health Science
University of Central Florida
Associate of Arts - Health Science
Palm Beach State College