Rebecca Brown
Dunlap,TN
Summary
PROFESSIONAL SUMMARY Patient-focused Medical Records Clerk with strong attention to detail, professional telephone etiquette, and organizational skills. Dedicated professional with ability to adapt to changing environments and demands. Accurate and motivated with extensive experience in performing various clerical duties.
Overview
16
16
years of professional experience
Work History
11.2021 - Current
- Actively looking for new job opportunity
Remote Medical Underwriter
Healthcare Support Staffing
Maitland, Florida
09.2021 - 11.2021
- Evaluate enrollment applications
- Conduct telephonic underwriting investigations with applicant
- Interpret medical records and request additional information as needed
- Accurately apply underwriting guidelines to determine plan eligibility and premium rates
Medical Records Clerk
Erlanger Health System
Chattanooga, Tennessee
03.2018 - 11.2020
- Verify receipt of all discharged patient records to ensure timely processing
- Review paper medical records post discharge to prepare it for scanning
- Ensure all patient documents are scanned with highest possible image quality
- Prep/scans loose material or other batch types as appropriate
- Prioritizes batches and retrieve for processing
- Organize paper charts for retrieval and storage prior to destruction
- Protect company and customer data by following information policies
- Collaborate with team members to meet daily demands and handle challenging projects
- Maintained patient confidence by keeping patient records information confidential
- Maintained patient records in compliance with security regulations
Remote Medical Record Field Technician
ArroHealth
Hauppauge, New York
10.2017 - 03.2018
- Responsible for accurate retrieval and secure storage of medical records, for Medicare review
- Knowledge of Health care environment and commitment to accuracy
- Maintained full compliance with legal, health, and safety regulations
- Retrieved 5 to 200 medical records per l facility
Substitute Teacher
Sequatchie County Schools
Dunlap, Tennessee
08.2010 - 10.2012
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absence
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objective
- Establish and maintain safe and orderly classroom environment
- Report any student injury, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
- Notified classroom teacher of student progress by leaving detailed notes
- Managed over 20 kids per day, per class
Job Manager Assistant
Jones Printing
Chattanooga, Tennessee
06.2008 - 06.2009
- Retrieve job tickets and file completed/updated job tickets
- Maintained customer product label books
- Created and maintained customer spreadsheets
- Maintained over 100 companies' product labels
Sales Associate
IPT Cellular
Soddy Daisy, TN
12.2007 - 06.2008
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies
- Solved customer challenges by offering relevant products and services
Customer Service Representative
Unum
Chattanooga, TN
06.1998 - 06.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Took 25 to 100 phone calls each day
Bank Teller
AmSouth Bank
Dayton, TN
05.1997 - 06.1998
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
Some College (No Degree) - Business Administration
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Soddy-Daisy High School
Soddy Daisy, TN06.1993
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Document and Records Management
- Multi-Line Phone Systems
References
Felisha Snyder (423) 509-9250
Penny Armstrong (423) 718-1180
Heather Johnson (423) 362-0398
Timeline
11.2021 - Current
Remote Medical Underwriter
Healthcare Support Staffing
09.2021 - 11.2021
Medical Records Clerk
Erlanger Health System
03.2018 - 11.2020
Remote Medical Record Field Technician
ArroHealth
10.2017 - 03.2018
Substitute Teacher
Sequatchie County Schools
08.2010 - 10.2012
Job Manager Assistant
Jones Printing
06.2008 - 06.2009
Sales Associate
IPT Cellular
12.2007 - 06.2008
Customer Service Representative
Unum
06.1998 - 06.2006
Bank Teller
AmSouth Bank
05.1997 - 06.1998
Some College (No Degree) - Business Administration
Chattanooga State Community College
High School Diploma -
Soddy-Daisy High School