Summary
Overview
Work History
Education
Skills
Timeline
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Nathen Huffman

Summary

Connect my experience in SaaS, Customer Success, and Relationship Management with my Team Leader knowledge to drive excellence with the customer by demanding a Best In Class level of customer support and service.

Overview

7
7
years of professional experience

Work History

Outside Sales Representative

TSR Concrete Coatings
07.2024 - Current
  • Customer Relationship Building
  • Communication
  • Up Selling
  • Same Day Closing Sales
  • Estimator
  • Customer Service
  • Sales Presentations

Carbon Business Enablement Manager

ForGround by Bayer
04.2023 - 07.2024
  • Manage Customer Acquisition
  • Test and Learn best acquisition tactics
  • New Customer Onboarding
  • Customer Journey
  • Customer Communication
  • Internal/External Relationship Management

Customer Experience Team Lead

Climate FieldView
05.2020 - 04.2023
  • Drove 14 team members to exceptional product support, and customer engagement
  • Experienced recruiter and people developer
  • Develop/Maintain SLA
  • Collaborate with Sales, Marketing, Support teams
  • Grew Customer Engagement by 2 points on Avg (10 point scale)

Customer Success Specialist - Canada

Climate FieldView
04.2019 - 05.2020
  • Coordinate and task remote contract team to engage FV customers
  • Mold Customer Engagement Tactics to fit regional dynamics
  • Product Expert US/CA
  • Customer Feedback
  • Impact Product Dev to Better Customer Experience

Support Generalist

Climate FieldView
03.2018 - 04.2019
  • In-Bound Phone Product Support
  • Technical Troubleshooting
  • Team Mentor
  • Customer Service
  • Special Projects Ad Hoc

Education

B.S. - Ag Systems Management, Ag Economics

University of Missouri

Skills

  • Leadership and People Development
  • Collaboration
  • Planning
  • Seismic Admin
  • Microsoft Office
  • Salesforce
  • Outstanding Customer Service
  • Customer Relationship Building
  • Innovative Thinking
  • Coach

Timeline

Outside Sales Representative

TSR Concrete Coatings
07.2024 - Current

Carbon Business Enablement Manager

ForGround by Bayer
04.2023 - 07.2024

Customer Experience Team Lead

Climate FieldView
05.2020 - 04.2023

Customer Success Specialist - Canada

Climate FieldView
04.2019 - 05.2020

Support Generalist

Climate FieldView
03.2018 - 04.2019

B.S. - Ag Systems Management, Ag Economics

University of Missouri
Nathen Huffman