Connect my experience in SaaS, Customer Success, and Relationship Management with my Team Leader knowledge to drive excellence with the customer by demanding a Best In Class level of customer support and service.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
TSR Concrete Coatings
07.2024 - Current
Customer Relationship Building
Communication
Up Selling
Same Day Closing Sales
Estimator
Customer Service
Sales Presentations
Carbon Business Enablement Manager
ForGround by Bayer
04.2023 - 07.2024
Manage Customer Acquisition
Test and Learn best acquisition tactics
New Customer Onboarding
Customer Journey
Customer Communication
Internal/External Relationship Management
Customer Experience Team Lead
Climate FieldView
05.2020 - 04.2023
Drove 14 team members to exceptional product support, and customer engagement
Experienced recruiter and people developer
Develop/Maintain SLA
Collaborate with Sales, Marketing, Support teams
Grew Customer Engagement by 2 points on Avg (10 point scale)
Customer Success Specialist - Canada
Climate FieldView
04.2019 - 05.2020
Coordinate and task remote contract team to engage FV customers
Mold Customer Engagement Tactics to fit regional dynamics