Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corey Sharp

Warren,OH

Summary

Technologically savvy professional with strong background in desktop support and troubleshooting. Adept at resolving complex technical issues and providing outstanding end-user support. Committed to team collaboration and consistently achieving results in dynamic environments. Proficient in hardware and software installation, and known for reliability and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

Aptiv
Warren, OH
03.2026 - Current
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
  • Installed, configured, and maintained desktop systems and peripherals to optimize performance.
  • Diagnosed and resolved network connectivity problems to enhance user productivity.
  • Developed and documented standard operating procedures for troubleshooting techniques.

Field Service Technician

CompuCom
New Castle, PA
04.2024 - 09.2025
  • Diagnosed and resolved hardware and software issues for client systems.
  • Conducted routine maintenance and inspections to ensure optimal performance.
  • Installed and configured computer systems, peripherals, and networking equipment.

IT Hardware /Helpdesk Technician

Grey Matter Group/RDI IT
Youngstown, OH
02.2022 - 04.2024
  • Monitored a ticket board and answered call center phone, and responded to clients in a professional and courteous manner.
  • Supported system upgrades and installations, enhancing operational efficiency.
  • Documented technical procedures and resolutions, contributing to knowledge base expansion.

Education

High School Diploma -

Liberty High School
Liberty, OH
06-2019

Skills

  • Technical support expertise
  • Printer and peripheral support
  • Support documentation generation
  • Problem-solving
  • Troubleshooting and repair
  • Field repairs
  • Positive attitude

Certification

  • CompTIA Network+ - March 2026
  • CompTIA Security+ - May 2026

Timeline

Desktop Support Technician

Aptiv
03.2026 - Current

Field Service Technician

CompuCom
04.2024 - 09.2025

IT Hardware /Helpdesk Technician

Grey Matter Group/RDI IT
02.2022 - 04.2024

High School Diploma -

Liberty High School