Summary
Overview
Work History
Education
Skills
Studying Neurolinguistic Programming
Timeline

Matthew Philpot

Customer Service Representative / Sales Associate
Woodstock, GA,Georgia

Summary

Reference Page

Indiana Rice

(404) 488-7824

Freelance Insurance Agent - BBH

1005 Weatherstone Pkwy #230

Woodstock, GA 30188

Dustin Croft

(404) 983-4824

Manager for a Wholesale Distributor

7805 Hwy 92

Woodstock, GA 30189

Taylor Brown

(303) 905-5483

Senior Sales Consulatant - Sixt Rent a Car

12199 Village Circle E

Commerce City, CO 80603

Mark Baker

(813) 453-6643

Registered Nurse

Leconte Medical Center - Covenant Health

742 Middle Creek Rd

Sevierville, TN 37862

742 Middle Creek Rd.

Sevierville, TN 97862

Overview

5
5
years of professional experience

Work History

Front Office Assistant

American Family Insurance
Marietta, GA, Georgia
06.2016 - 02.2020
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Took more than 20 incoming calls per day, provided information and routed callers to correct personnel.
  • Completed client check-in processes by verifying data and submitting forms to into proper company hard drives.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed Microsoft calendar and recommended adjustments based on demand.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Server

IHOP
Woodstock, GA
04.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Business Management - Human Resources Management

Chattahoochee Technical College, Marietta, GA
05.2015

Skills

  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Sales Expertise
  • Anticipating Client Needs
  • Clientele Relations Management
  • Communications Protocols
  • Error Identification
  • Clientele Engagement
  • Energetic and Outgoing
  • Corrective Actions
  • Courteous Phone Demeanor
  • Adaptable and Flexible

Studying Neurolinguistic Programming

Actively reading literature on the subject and brushing up on new theories and published articles. Learning and keeping up to date with Neuro-Linguistic Programming (NLP) is a must for a communication extraordinaire and guarantees increased acumen in sales.

Timeline

Server - IHOP
04.2021 - 08.2022
Front Office Assistant - American Family Insurance
06.2016 - 02.2020
Chattahoochee Technical College - Business Management , Human Resources Management

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Matthew PhilpotCustomer Service Representative / Sales Associate