Anthony Barone
Macomb,MI
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Onsite Services Technician
Proactive GPG
, MI
03.2021 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed customer issues to identify troubleshooting methods needed for quick remediation.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for customers
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Providing fantastic customer support, patience and documentation
Field Support Technician
Ricoh
Southfield, MI
02.2020 - 03.2021
- Troubleshoot print issues within costumer environment remotely or in person
- Worked with field team to organize and arrange equipment move and installation
- Handled AV Setup at customer sites as needed
- Provided customer service to customers of Ricoh on site at their locations, handling all IT level 1 service needs
- Worked in healthcare, education, and business locations handling IT
- Streamlined print repair processes to minimize day-to-day downtime and increase overall productivity.
Tech Services Associate
Staples
Chesterfield, MI
08.2018 - 02.2020
- Handled customers coming in with technical issues within other departments
- Worked with Windows, Linux and Mac application issues
- Troubleshoot minor hardware and software issues for consultation in the store
- Point of contact for all IT issues for customers, providing customer service and resolving their situations
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Dakota High School
Macomb, MI04.2015
Skills
- Defect Analysis and Resolution
- Multitasking and Prioritization
- Computer Diagnostics
- Hardware and Software Repair
- Remote Technical Support
- Clear Communication
- Software Evaluation
- Network Troubleshooting
- Problem Diagnostics
- Patient Listening
Certification
Ricoh Print Fleet certification
Ubiquiti Networks Network Admin UAEW Training Course Completion
Knowledge of A+ 1001 1002
Timeline
Onsite Services Technician
Proactive GPG
03.2021 - Current
Field Support Technician
Ricoh
02.2020 - 03.2021
Tech Services Associate
Staples
08.2018 - 02.2020
High School Diploma -
Dakota High School