Amy Colwell
Sardinia,OH
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Sardinia Food Mart
Sardinia, OH
01.2020 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Medical Assistant/Receptionist
Trihealth Women's Services
Cincinnati, OH
11.2013 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Associate of Science - Medical Assisting
Southern State Community College
Hillsboro, OH05.1999
High School Diploma -
Western Brown High School
Mount Orab, OH05.1997
Skills
- Staff Scheduling
- Mathematical Calculation and Reasoning
- Financial Statement Review
- Quality Assurance
- Customer Service Management
- Multitasking and Prioritization
- Direct Sales
- Customer Relations
Timeline
Assistant Store Manager
Sardinia Food Mart
01.2020 - 10.2021
Medical Assistant/Receptionist
Trihealth Women's Services
11.2013 - 01.2020
Associate of Science - Medical Assisting
Southern State Community College
High School Diploma -
Western Brown High School
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