Francis Villanueva

• Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Prepared and presented contracts and other legal documents to clients.
• Maintained connections with clients to encourage repeat business and referrals.
• Manage approximately 30 incoming calls, emails per day from customers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Fostered a professional and amiable work environment.

• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Led and supervised team operations.

• Provided ongoing mentorship and support for junior security staff, contributing to their professional development and growth within the company.
• Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
• Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
• Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.