EMERY RANDALL
Jamaica,NY
Summary
Innovative Call Center Representative with experience in providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Looking for remote or hybrid jobs within the customer service field.
Overview
2
2
years of professional experience
Work History
FOOD SERVICE WORKER
SODEXO
QUEENS, NY
07.2021 - 12.2021
- Interacted with customers in the serving, and dining areas
- Prepared hot and cold foods, properly stored food, utilized knowledge of temperature requirements and spoilage
- Provided general stocking duties in the service area.
SALES REPRESENTATIVE
VECTOR MARKETING
QUEENS, NY
12.2020 - 01.2021
- Conducted virtual presentations via zoom to sell Cutco kitchenware to select customers
- Completed sales sheets or non sales sheets for every virtual presentation.
PEER LEADER
SYRACUSE, NY
01.2020 - 01.2021
- Attended weekly meetings to further develop knowledge about sexual health and reproductive services prior to covid
- Facilitated ‘tabling’ events at my college and when “tabling” the responsibilities were to provide other college students with sexual or reproductive information,tools, and services at their request (prior to covid)
- Attended weekly or biweekly training and planning meetings remotely via zoom.
Education
Associate of Arts - Liberal Arts And General Studies
Onondaga Community College
Syracuse, NYSkills
- Calm and Professional Under Pressure
- Creative Problem Solving
- De-escalation Techniques
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Multitasking and Prioritization
- Verbal and Written Communication
- Patient and Empathetic
- Proficiency in Microsoft Office and G Suite
Timeline
FOOD SERVICE WORKER
SODEXO
07.2021 - 12.2021
SALES REPRESENTATIVE
VECTOR MARKETING
12.2020 - 01.2021
PEER LEADER
01.2020 - 01.2021
Associate of Arts - Liberal Arts And General Studies
Onondaga Community College