Michael Moran
Annville,PA
Summary
Highly motivated individual with extensive sales and customer service experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
16
16
years of professional experience
Work History
Sales Associate
Country Lane Furniture
Annville , PA
05.2021 - Current
- Greet customers and help with product questions, selections, and purchases.
- Use consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped to create and implement communication plan to notify customers of extended lead times due to issues related to pandemic
- Implemented several improvements in warehouse that increased productivity and efficiency
- Received bonus and raise for my ideas and improvements
Territory Account Manager
Keystone Designer Furniture
Myerstown, PA
05.2018 - 05.2021
- Managed $1.5M book of business that included retail stores, interior designers, design firms, A&D firms, and private label accounts
- Managed sales cycle from first contact to delivery and/or installation
- Drove new business development in Baltimore/ Washington D.C. area through prospecting, building relationships with interior designers and design firms, and formally presenting products and production capabilities
- Landed two high end - high margin private label furniture designers out of NYC and Los Angeles
- Improved retailer sales through monitoring consumer buying trends, presenting new designs, and conducting sales/ informational training
Warehouse Supervisor
Keystone Designer Furniture
Myerstown, PA
06.2012 - 05.2018
- Directed day-to-day activities of warehouse, including shipping, receiving, sanitation, maintenance, and inventory control
- Directed warehouse team to function in support role within production system to provide on-time delivery of materials and products between manufacturing, finish and dock areas.
- Effectively managed inventory to ensure quality products and cost savings to company
- Managed paperwork flow;customer packing lists, invoices, furniture transfers, returns, repairs, shipping logs, and vendor packing slips
- Continuously improved customer satisfaction through various programs to reduce delinquencies, provide for on-time delivery, and meet customer quality and cost expectations. Recorded customer service issues for tracking and managing.
Finish Shop Supervisor
Keystone Designer Furniture
Myerstown, PA
06.2012 - 05.2018
- Direct day-to-day activities of Finish Department personnel with respect to production volume, flow, cost, quality, and on-time completion.
- Monitored production reports ensuring achievement of financial, safety, quality and on-time delivery goals.
- Conducted performance reviews, employee orientation, facilitated training of new hires and monitored safety practices within department.
- Maintained strong Lean Manufacturing program including regular kaizens, team meetings, and 5S.
Education
Bachelor of Science - Biblical Studies
Lancaster Bible College
Lancaster, PA01.2012
Skills
- Business development
- Problem-solving skills
- Lead generation
- Formal presentations
- Relationship building and management
- Microsoft Word/Excel/PP
- CRM applications (Membrain, Zoho)
Timeline
Sales Associate
Country Lane Furniture
05.2021 - Current
Territory Account Manager
Keystone Designer Furniture
05.2018 - 05.2021
Warehouse Supervisor
Keystone Designer Furniture
06.2012 - 05.2018
Finish Shop Supervisor
Keystone Designer Furniture
06.2012 - 05.2018
Bachelor of Science - Biblical Studies
Lancaster Bible College
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