Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. My background in mental health support and dedication to improving patient outcomes through innovative care strategies underscore my ability to meet and exceed expectations.
Overview
16
16
years of professional experience
Work History
Manager
Cherry Hill Programs
11.2021 - Current
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Built a high-performing team through effective recruitment and training.
English as a Second Language Tutor
VIPKID
11.2016 - 11.2019
Taught online lessons remotely to students in China ranging in age from 2-14.
Improved students' language proficiency by implementing lesson plans.
Boosted student confidence in their language skills through consistent encouragement and positive reinforcement.
Monitored student progress through regular assessments, providing constructive feedback for continuous improvement.
Established strong relationships with students and their families, maintaining open lines of communication for updates on progress and areas for growth.
Mental Health Aide
Pdg Rehabilitation Services
01.2009 - 11.2009
Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
Supported clients in developing healthy coping mechanisms through guided practice of relaxation techniques and stress management strategies.
Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.
Demonstrated cultural sensitivity when engaging with diverse populations fostering a welcoming treatment atmosphere.
Provided crisis intervention services, effectively deescalating tense situations and maintaining a safe environment for patients and staff.
Coordinated with outside agencies as needed for additional resources or referrals that could enhance clients'' quality of life.
Mental Health Technician
Milhous Childrens Services
05.2008 - 01.2009
Worked with youth ages 7-17 in a group home setting.
Helped patients with meals, activities of daily living (ADLs), and education to promote security and patient well-being.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Bachelor of Arts - Psychology
West Virginia University
Morgantown, WV
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA
12.2025
Skills
Complex Problem-Solving
Case Documentation
Self-Care Techniques
Family Support
Mental Health Support
Suicide Prevention
Empathy Development
Clinical Documentation
Crisis Intervention
Timeline
Manager
Cherry Hill Programs
11.2021 - Current
English as a Second Language Tutor
VIPKID
11.2016 - 11.2019
Mental Health Aide
Pdg Rehabilitation Services
01.2009 - 11.2009
Mental Health Technician
Milhous Childrens Services
05.2008 - 01.2009
Bachelor of Arts - Psychology
West Virginia University
Master of Arts - Clinical Mental Health Counseling