Agustina Cuchi
Mebane,NC
Summary
Focused Customer Service Manager offering 3 years of combined experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Well-versed in accounting functions with proficiency in QuickBooks.
Overview
6
6
years of professional experience
Work History
Customer Service Manager, Project Coordinator
CT Nassau
Burlington, NC
07.2019 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Sample Department
CT Nassau
Burlington, NC
03.2017 - 07.2019
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style and color.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Improved operations through consistent hard work and dedication.
Server
La Fiesta Mexican Restuarant
Mebane, NC
12.2015 - 03.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Business Administration And Management
Western Governors University
Salt Lake City, UTAssociate of Applied Science - Office Supervision And Management
Guilford Technical Community College
Jamestown, NC05.2021
High School Diploma -
Eastern Alamance High School
Mebane, NC06.2016
Skills
- Administrative support
- Customer-focused
- Excellent time management skills
- Staff Management
- Microsoft Outlook, Word and Excel
- SAP and ERP system knowledge
- MS Office expert
- Complaint resolution
- Customer Data Confidentiality
- Order and Refund Processing
- Understanding Customer Needs
- Multitasking and Prioritization
Languages
English
Spanish
Timeline
Customer Service Manager, Project Coordinator
CT Nassau
07.2019 - Current
Sample Department
CT Nassau
03.2017 - 07.2019
Server
La Fiesta Mexican Restuarant
12.2015 - 03.2017
Business Administration And Management
Western Governors University
Associate of Applied Science - Office Supervision And Management
Guilford Technical Community College
High School Diploma -
Eastern Alamance High School