Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Kahlil EL

Westlake,CA

Summary

My current objective is to obtain a position that will fully utilize my
skills and offer an opportunity for continued professional growth. In each of my previous job experiences, I have performed my assignments with a high degree of skill and professionalism. I am a Strong-willed Telemarketer with a high level of enthusiasm and energy. I have over 10+ years of experience in call center environments, and I have developed skills in building rapport with each customer.

Overview

15
15
years of professional experience

Work History

Sales Manager

Comcast
02.2016 - 11.2023
  • Hired, onboarded, and trained call center personnel, resulting in enhanced team performance and reduced turnover.
  • Analyzed call center data to prepare strategic reports for upper management, driving operational improvements.
  • Led team meetings and delivered compelling presentations to senior executives, aligning team goals with company objectives.
  • Evaluated team performance using key metrics such as accuracy and call-waiting time, leading to improved customer satisfaction.
  • Successfully led the team to exceed sales quotas by an average of 150% annually.
  • Implemented training programs that increased team efficiency and reduced average handling time by 20%.

Field Director/Manager

The Outreach Team
12.2023 - 01.2025
  • Led and managed a team of 30+ canvassers and volunteers to execute door-to-door outreach campaigns, engaging with local voters and constituents to promote key campaign initiatives.
  • Developed and implemented effective outreach strategies to maximize petition collection and voter engagement across targeted districts.
  • Coordinated daily activities, including canvassing routes, schedules, and volunteer assignments, ensuring operational efficiency and adherence to campaign goals.
  • Trained and mentored staff and volunteers in best practices for engaging with voters, gathering signatures, and promoting the campaign message.
  • Monitored field performance and adjusted strategies as needed to meet goals for petition collection and voter contact.
  • Maintained detailed records of canvassing interactions, petition signatures, and volunteer performance, providing regular progress reports to senior campaign leadership.
  • Facilitated regular team meetings to provide updates, share feedback, and maintain high morale and motivation among field staff.
  • Contributed to the development of strategic plans for voter outreach, mobilization, and petition drives, helping to shape campaign direction.

Business Service Sales Rep

Comcast
07.2012 - 02.2016
  • Sell Phone Tv and Internet to new customers opening up businesses.
  • Followed detailed and organized call flow to demonstrate consistency, helped throughout every sale process, while creating customized solutions for every customer
  • Managed over 50 inbound calls and 70 outbound calls per day
  • Find new sales leads, through business directories, cold calls, client referrals, etc
  • Averaged monthly sales Quota of 180-200% Present
  • Promote and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships.
  • Expedited every resolution of customer problems and complaints to maximize satisfaction Overachieve monthly revenue and incentives consistently
  • Stay updated on competitor knowledge and sales tactics to overcome objections
  • Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services
  • Keep up-to-date on product knowledge, industry information, and competitive landscape. Regular, consistent, and punctual attendance
  • Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation


Sales Representative (Hybrid)

Medical Guardian
01.2010 - 02.2012
  • Handle inbound and outbound sales calls every day with urgency, care, and expertise in order to convert potential customers into subscribers
  • Properly utilize every provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapters to properly document sales calls and activities
  • Generously listen, seek solutions, establish value, make strong recommendations, and overcome objections as part of every sales process to achieve sales goals and best protect every customer.
  • Exhibit high standards of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion
  • Enact a strong work ethic to complete or exceed handling of at least 75 Sales calls in an 8.5-hour shift
  • Meet monthly sales goals via interactions with new and existing referral sources

Education

Abraham Lincoln High School
06.2009

Skills

  • Advanced with All Microsoft Software (Outlook, Word , Powerpoint etc)
  • Advanced with Salesforcecom(Sales Software)
  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, Management Skills,
  • People Skills, Organizational Skills, Versatile, Responsible, Problem-Solving, Multitasking
  • Willing to learn and improve my skills
  • Ability to interact Effectively over the phone, through email, and face-to-face
  • Get along well with people of All backgrounds and education levels
  • Proficient in Microsoft Word, Excel, Outlook, Office, Etc Data Entry
  • Attention to Detail Good Telephone Etiquette
  • Critical Thinking Active Listening Excellent Communication

Skills

Timeline

Field Director/Manager

The Outreach Team
12.2023 - 01.2025

Sales Manager

Comcast
02.2016 - 11.2023

Business Service Sales Rep

Comcast
07.2012 - 02.2016

Sales Representative (Hybrid)

Medical Guardian
01.2010 - 02.2012

Abraham Lincoln High School

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Kahlil EL