Kahlil EL
Westlake,CA
Summary
My current objective is to obtain a position that will fully utilize my
skills and offer an opportunity for continued professional growth. In
each of my previous job experiences, I have performed my assignments
with a high degree of skill and professionalism. I am a Strong-willed
Telemarketer with a high level of enthusiasm and energy. I have over
10+ years of experience in call center environments, and I have
developed skills in building rapport with each customer.
Overview
15
15
years of professional experience
Work History
Field Director/Manager
The Outreach Team
12.2023 - Current
- Led and managed a team of 30+ canvassers and volunteers to execute door-to-door outreach campaigns, engaging with local voters and constituents to promote key campaign initiatives.
- Developed and implemented effective outreach strategies to maximize petition collection and voter engagement across targeted districts.
- Coordinated daily activities, including canvassing routes, schedules, and volunteer assignments, ensuring operational efficiency and adherence to campaign goals.
- Trained and mentored staff and volunteers in best practices for engaging with voters, gathering signatures, and promoting the campaign message.
- Monitored field performance and adjusted strategies as needed to meet goals for petition collection and voter contact.
- Analyzed demographic data and voter trends to prioritize high-impact canvassing areas and optimize resource allocation.
- Maintained detailed records of canvassing interactions, petition signatures, and volunteer performance, providing regular progress reports to senior campaign leadership.
- Facilitated regular team meetings to provide updates, share feedback, and maintain high morale and motivation among field staff.
- Ensured compliance with all local election laws and campaign regulations while gathering signatures and engaging with voters.
- Built strong relationships with community leaders, local organizations, and stakeholders to support campaign objectives and boost outreach efforts.
- Managed logistics for canvassing events, including transportation, materials distribution, and managing volunteer schedules.
- Contributed to the development of strategic plans for voter outreach, mobilization, and petition drives, helping to shape campaign direction.
Sales Manager
Comcast
02.2016 - 10.2023
- Prepared work schedules ensuring optimal coverage and service levels.
- Directed a high-performing sales team, consistently achieving sales quotas by over 150%.
- Hired, onboarded, and trained call center personnel, resulting in enhanced team performance and reduced turnover.
- Analyzed call center data to prepare strategic reports for upper management, driving operational improvements.
- Led team meetings and delivered compelling presentations to senior executives, aligning team goals with company objectives.
- Developed and implemented monthly, quarterly, and annual call center goals, driving continuous improvement.
- Evaluated team performance using key metrics such as accuracy and call-waiting time, leading to improved customer satisfaction.
- Key Achievements:
- Successfully led the team to exceed sales quotas by an average of 150% annually.
- Implemented training programs that increased team efficiency and reduced average handling time by 20%.
- Enhanced customer satisfaction scores by 15% through targeted coaching and process improvements.
Business Service Sales Rep
Comcast
07.2012 - 02.2016
- Sell Phone Tv and Internet to new customers opening up businesses.
- Followed detailed and organized call flow to demonstrate consistency, helped throughout every sale process, while creating customized solutions for every customer • • Managed over 40 inbound calls and 20+ outbound calls per day Find new sales leads, through business directories, cold calls, client referrals, etc •
- Averaged monthly sales Quota of 180-200% Present, Promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships.
- Expedited every resolution of customer problems and complaints to maximize satisfaction Overachieve monthly revenue and incentives consistently
- Stay updated on competitor knowledge and sales tactics to overcome objections • Have superior knowledge of Comcast products and services and be able to point every consumer to his/her proper department.
- Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services •
- Keep up-to-date on product knowledge, industry information, and competitive landscape. Regular, consistent, and punctual attendance
- Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
Sales Representative (Hybrid)
Medical Guardian
01.2010 - 02.2012
- Handle inbound and outbound sales calls every day with urgency, care, and expertise in order to convert potential customers into subscribers
- Properly utilize every provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapters to properly document sales calls and activities
- Generously listen, seek solutions, establish value, make strong recommendations, and overcome objections as part of every sales process to achieve sales goals and best protect every customer.
- Exhibit high standards of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion
- Enact a strong work ethic to complete or exceed handling of at least 75 Sales calls in an 8.5-hour shift
- Meet monthly sales goals via interactions with new and existing referral sources
Education
Abraham Lincoln High School
06.2009
Skills
- Advanced with All Microsoft Software (Outlook, Word , Powerpoint etc)
- Advanced with Salesforcecom(Sales Software
- Customer Focus, Customer Service, Data Entry Skills,
- Listening, Phone Skills, Verbal Communication, Building Relationships, Management Skills,
- People Skills, Organizational Skills, Versatile, Responsible,
- Problem-Solving, Multitasking Willing to learn and improve my skills Ability to interact
- Effectively over the phone, through email, and face-to-face Get along well with people of
- All backgrounds and education levels
- Proficient in Microsoft Word, Excel, Outlook, Office, Etc
- Data Entry
- Attention to Detail
- Good Telephone Etiquette
- Critical Thinking
- Active Listening
- Excellent Communication
Timeline
Field Director/Manager
The Outreach Team
12.2023 - Current
Sales Manager
Comcast
02.2016 - 10.2023
Business Service Sales Rep
Comcast
07.2012 - 02.2016
Sales Representative (Hybrid)
Medical Guardian
01.2010 - 02.2012
Abraham Lincoln High School
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