Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Melinda Rasmussen

Elk City,OK

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Clerk

Super 8 Hotel
Elk City, OK
11.2024 - 02.2025
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Assisted guests with check-in and check-out procedures as needed.
  • Maintained daily records of room availability and rates.
  • Processed payments from customers for room charges and incidentals.
  • Ensured that all guest requests were met promptly, courteously and efficiently.

Hotel Front Desk Clerk

Super 8 Hotel
Elk City, Oklahoma
12.2023 - 09.2024
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Managed cash drawer according to established accounting guidelines.

Breakfast Attendant

LA Quinta Inn
06.2023 - 01.2024
  • Managed time efficiently to prepare and clear breakfast area within scheduled hours.
  • Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.

Education

GED -

Glen A.Wilson High School
Hacienda Heights, CA
06-1982

Skills

  • Check-ins and check-outs
  • Payment handling
  • Room availability
  • Customer service
  • Hotel recordkeeping

Certification

  • Hotel and Restaurant Management - Penn Foster Online College 

Affiliations

  • Diamond art
  • Miniature house building
  • Playing video games 

References

References available upon request.

Timeline

Hotel Front Desk Clerk

Super 8 Hotel
11.2024 - 02.2025

Hotel Front Desk Clerk

Super 8 Hotel
12.2023 - 09.2024

Breakfast Attendant

LA Quinta Inn
06.2023 - 01.2024

GED -

Glen A.Wilson High School
Melinda Rasmussen