Cruz Matcha-Peckham
A M ENTERPRISE RHODE ISLAND, LLC
Providence,RI
13
years of professional experience
Dynamic sales professional with a strong track record in customer service and marketing. Skilled in building lasting relationships, multitasking, and addressing client needs effectively. Committed to achieving and exceeding sales goals while promoting product knowledge and enhancing customer satisfaction. Seeking a long-term opportunity to contribute to a growth-oriented company.
Work History
Specialty Sales Manager
2 Years 11 Months- Demonstrated self-motivation by consistently meeting deadlines and managing tasks independently.
- Worked effectively in fast-paced environments.
- Collaborated effectively with team members while also achieving individual goals in various projects.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with marketing to create promotional materials that effectively targeted key customer demographics.
- Analyzed market trends to identify opportunities for new product launches and sales initiatives.
- Established relationships with key clients, fostering loyalty and repeat business through personalized service.
- Monitored sales performance metrics, providing insights to improve team effectiveness and achieve targets.
- Spearheaded cross-functional meetings to align sales goals with operational capabilities and inventory management.
- Achieved consistent growth in revenue by developing and executing targeted sales strategies for specialty products.
- Boosted sales performance by implementing strategic marketing plans and conducting regular staff training sessions.
- Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
- Conducted thorough market research to identify potential opportunities for business growth within the specialty sector.
- Streamlined operations, reducing overhead costs while maintaining high levels of service quality.
- Maximized profitability by effectively negotiating contracts with suppliers and vendors.
- Developed detailed forecasting models to accurately predict sales trends, enabling informed decision-making processes.
- Optimized pricing strategies based on competitive analysis, ensuring optimal profit margins without compromising customer loyalty or satisfaction.
- Implemented robust inventory management systems that minimized stock discrepancies and maximized product availability for customers.
- Established strong relationships with key industry players, positioning the company as a trusted partner within the market.
- Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
- Managed a high-performing sales team, focusing on individual coaching and mentoring to drive results.
- Built relationships with customers and the community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers' benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Package Handler
2 Years 3 Months- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Verified labels and ensured accurate shipping information on packages to prevent misdeliveries.
- Helped customers in a respectful way and always provided a solution no matter what the problem was.
- Followed verbal and written instructions to properly move and ship products.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Helped customers in a respectful way and always provided a solution no matter what the problem was.
- Executed supervisor instructions to complete tasks on time.
- Made photocopies of important documents for customers.
- Trained new employees on package drop-off, return consolidation, passport photo processing, and returns management.
- Maintained accurate inventory records by utilizing warehouse management systems for tracking shipments.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Conducted quality checks on incoming and outgoing packages to ensure compliance with company standards.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Stored and secured packages in designated areas to prevent damage and theft.
- Worked well in a team setting, providing support and guidance.
- Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
- Upheld store policies regarding returns, exchanges, and payment methods for consistent service delivery.
- Processed product returns and assisted customers with other selections.
Sales Associate
2 Years- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in finding desired products and answering inquiries. locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated new sales leads, contributing to achieving and exceeding monthly sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Excelled in Red card credit card signups for monthly goals.
- Upsold additional products and services to customers, increasing revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services, directly contributing to revenue growth.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Interacted with guests in friendly and knowledgeable way..
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Identified and responded to customer needs through effective communication. and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Encouraged additional purchases by highlighting current deals and ensuring well-stocked lanes.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cosmetic Sales Representative
2 Years 7 Months- Cultivated strong customer relationships through personalized consultations and product recommendations.
- Developed strategic marketing initiatives to enhance brand visibility in competitive markets.
- Trained and mentored junior sales representatives on product knowledge and sales techniques.
- Analyzed customer feedback to improve service delivery and product offerings.
- Executed promotional events to drive sales growth and engage target audiences effectively.
- Maintained up-to-date knowledge of industry trends, competitor activities, and new products.
- Collaborated with cross-functional teams to streamline inventory management and enhance supply chain efficiency.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Assisted in visual merchandising efforts to create attractive displays that captured customer attention and promoted sales.
- Developed long-lasting client relationships by providing exceptional customer service and follow-up care.
- Analyzed sales data to optimize pricing strategies and inventory management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Conducted product demonstrations, educating consumers on features and benefits to drive sales growth.
- Developed and implemented promotional campaigns to drive sales.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Conducted product demonstrations, highlighting key features to drive sales results.
- Conducted engaging product presentations for potential clients, demonstrating key features and benefits to drive sales conversion rates.
- Devised and executed employee incentive programs to drive sales growth and enhance overall team performance.
- Developed and implemented targeted pricing strategies to drive sales growth and profitability.
Education
High School Diploma
Skills
Sales acumen
Sales strategy
Marketing strategies
Sales presentations
Product and service sales
Product knowledge
Upselling and cross-selling
Relationship management
Competitor research
Relationship building
Customer relations
Customer service
Team Leadership
Time management
Interpersonal communication skills
Timeline
Specialty Sales Manager
A M ENTERPRISE RHODE ISLAND, LLC
08.2023 - CurrentRead More
Package Handler
Ups Store
03.2021 - 06.2023Read More
Sales Associate
Target
03.2017 - 03.2019Read More
Cosmetic Sales Representative
Brilliance New York
11.2013 - 06.2016Read More
Somerset Berkley Regional High School
High School Diploma
Read More