Antavia Swedenburg
Springfield,SC
Summary
Adept in customer service and problem-solving, I significantly enhanced customer satisfaction by 25% at Conduent through swift response and effective resolution techniques. My experience at Amazon and Teleperformance USA, coupled with expertise in Microsoft Excel and active listening, underscores my ability to elevate client relations and drive positive outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent
Columbia SC
01.2022 - Current
Mange to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%.
• Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing returns, exchanges and technical support.
Customer Support Specialist
Amazon
Columbia SC
10.2020 - 11.2022
- Created detailed reports on customer feedback for management.
- Maintained up-to-date knowledge of company products, services, policies. and procedures.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Customer Service Representative
Teleperformance USA
Columbia SC
12.2018 - 11.2020
- Assist taxpayers with processing their federal taxes to the Internal Revenue Services.
- Performed follow-up calls as necessary to ensure satisfactory
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Customer Service Specialist
Walmart
Columbia, SC
04.2015 - 11.2018
- Attention to detail, and active listening
- Allocate payments directly into customers accounts, complying to customer and company specifications
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Education
High School Diploma -
Wagener-Sally High School
Wagener, SC08.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Prioritization
- Staff Training
- De-Escalation Techniques
Additional Information
- Early Childhood, 01/01/16, Present, I received a certificate for a course in Early Childhood while attending Aiken Technical College
- Work Keys, Applied Math Graphics Literacy Work Documents
Timeline
Customer Service Representative
Conduent
01.2022 - Current
Customer Support Specialist
Amazon
10.2020 - 11.2022
Customer Service Representative
Teleperformance USA
12.2018 - 11.2020
Customer Service Specialist
Walmart
04.2015 - 11.2018
High School Diploma -
Wagener-Sally High School