Open To Work
Belinda Littick
Shenandoah Community Health Clinic
Inwood,West Virginia
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Quality Care CoordinatorCertified Clinical Medical Assistant/PhlebotomistSupervisor, Medical Assistant
2
Certification
32
Years of experience
Dedicated and detail-oriented Certified Clinical Medical Assistant (CCMA) with extensive experience in patient care coordination, quality improvement, phlebotomy, medical records management, and healthcare support services. Skilled in building strong patient relationships, improving workflow efficiency, and collaborating with multidisciplinary healthcare teams to deliver high-quality care. Experienced in outpatient and inpatient support, patient outreach, chronic care follow-up, and closing care gaps. Recognized for strong organizational skills, professionalism, and the ability to manage multiple priorities while maintaining accuracy, empathy and compassion.
Work History
Quality Care Coordinator
1 Year 3 Months- Conduct telephone and face-to-face outreach with assigned patients to assess health status and support management of chronic conditions, hospital discharges, and preventive care needs.
- Research, analyze, plan, implement, and monitor procedures related to patient outcomes, quality improvement initiatives, UDS measures, and HEDIS audits.
- Use ACO and payer portals/websites to assist with closing care gaps, Transitional Care Management (TCM), Emergency Department/hospital discharge follow-up, Annual Wellness Visit (AWV) scheduling, and referrals to ACO programs.
- Collaborate with providers, nurses, health educators, social services, specialists, hospitals, labs, and long-term care facilities to implement patient care plans.
- Serve as a liaison between physicians, patients, and families to improve quality, continuity, and effectiveness of care.
- Support team operations by modeling professionalism, accountability, and patient-centered service. 40 hours weekly
Certified Clinical Medical Assistant/Phlebotomist
9 Years 3 Months- Worked collaboratively with agents, patients, patient families, home health and physicians to coordinate medical screening services.
- Performed medical testing and specimen collection for a variety of specialties and clinical needs, including vitals, blood draws, urine collection, EKGs, and drug screens. 30 hours weekly
Supervisor, Medical Assistant
9 Months- Supervised Medical Assistant staff, treatment rooms, and exam areas to ensure smooth and efficient patient flow.
- Overseeing the Medical Assistants patient care staff in the Support, development and onboarding training of junior-level Medical Assistant staff.
- Guided, mentored, and trained team members to improve performance and workflow efficiency.
- Coordinated daily room assignments, MA scheduling to support physicians schedules, telehealth and clinical operations. 40 hours weekly
Education
Phlebotomy
Skills
Medical Terminology
Medical Records Management
Telehealth virtual assignments
Appointment Scheduling
Team Collaboration
1 year call center experience
Certification
- Clinical Medical Assistant, National Healthcareer Association (NHA), 02/28/28
- BSL Certified, American Red Cross, 10/12/26
Timeline
Quality Care Coordinator
Shenandoah Community Health Clinic
01.2025 - 04.2026Read More
Supervisor, Medical Assistant
Maryland Oncology Hematology
03.2024 - 12.2024Read More
Certified Clinical Medical Assistant/Phlebotomist
ExamOne, Quest Diagnostics
12.2015 - 03.2025Read More
Anne Arundel Community College
Phlebotomy
Read More